公共圖書館面對網際網路以及兒童上網趨勢所帶來的影響，早已嘗試結合網路與電腦來建置兒童專屬的網站以提供新的兒童服務。然而，為求了解網站使用成效與提升網站之品質，公共圖書館有必要針對兒童網站進行評鑑作業。國外研究者針對兒童網站與網路資源早已建置了許多網站評鑑指標提供圖書員、中小學教師與兒童做為選擇、評鑑網站優劣時之參考，反觀國內相關研究內容則十分缺乏。因此，為求提升國內公共圖書館中文版兒童網站之品質，有必要針對兒童網站進行評鑑研究。
基於上述研究動機本研究首先透過文獻分析法探討兒童網站建置與規劃、兒童資訊需求與資訊尋求行為，以及網站評鑑指標與兒童網站評鑑要項等相關文獻做為本次研究之理論基礎。其次，彙整各領域專家學者所提出之網站評鑑指標並透過問卷調查法蒐集家長對指標重要性之看法以及對網站功能與服務之建議。最後，針對國內公共圖書館中文版兒童網站進行調查研究，了解現行網站之數量並針對12項網站可茲提供之服務內容進行分析比較。
依據研究資料分析，本研究提出相關結論如下:
一、網站評鑑指標：總計共有介面設計與資訊架構、網站內容、網站互動性、多媒體特性以及網站連結品質等五大構面，50項評鑑指標可做為公共圖書館評鑑之依據，研究結論包含：(一)網站內容為家長認為最重要之評鑑構面；(二)教育性、知識性、正確性、適切性、趣味性和新穎性是家長關注的網站內容性質；(三)資訊架構與介面設計構面中家長首重介面設計之易操作性、閱讀性與美觀性；(四)網站互動性功能應以有效協助兒童使用網站為首要目的；(五)網路頻寬為影響多媒體技術和網站連結品質之重要因素。
二、網站內容分析部份：目前國內共有十所公共圖書館提供中文版兒童網站介面，建置單位層級以縣(市)圖書館為主，研究結論包含(一)各館網站服務數量提供不均，數量差距頗大；(二)圖書館基本資料和相關規定、最新消息、館藏查詢、網路資源區、諮詢服務與討論區為網站最常提供的服務項目；(三)各館網站服務內容各有特色，服務名稱採用適合兒童程度之詞彙；(四)部份網站內容有連結錯誤或服務項目無內容之情形；(五)各館缺乏兒童專屬之館藏查詢介面。
最後，本研究提出數點建議如下：一、國內公共圖書館應加速規劃建置中文版兒童網站；二、已建置網站者應加強內容更新與維護；三、從使用者觀點建構優質兒童網站；四、依據年齡層級提供網站分層服務，實施網站分級制度；五、網站可加強規劃討論區、留言板；多媒體資源區；遊戲區和課業資源區服務；六、加強兒童版網站之利用推廣；七、針對現行公共圖書館中文版兒童網站進行評鑑。 / Under the influence of the Internet and children’s use of the Internet, public libraries have already attempted to establish websites exclusively for children in combination of the Internet and computers to offer children new services. However, it is necessary for public libraries to assess websites for children to ensure that they can be effectively used by children. Foreign researchers have already established many assessment indicators on websites and the Internet resources for children for elementary and high school teachers to choose good websites for children. Similar researches are rare in Taiwan. It is, there is necessary to conduct assessment study on websites for children in order to increase the quality for public libraries’ websites in for children.
Based on the aforesaid motive, literature reviewed is used to explore documents regarding establishment/planning of children’s websites, children’s information need and information seeking behavior, website assessment indicators and assessment elements, etc as the theory basis of this study. Second, gathering website assessment indicators of specialists and scholars in different fields ,and ideas of parents on website assessment indicators and parents’ suggestions on website functions and services are collected with questionnaires . Finally, twelve items of service from websites are gathered to analyze contents of public libraries’ websites in Chinese for children.
In accordance with the research information, the conclusions of this study are:
I.Website assessment indicators: There are five major aspects of interface design/information structure, website contents, website interaction, multimedia and link quality. The 50 indicators shall serve as basis of assessment on public libraries. Conclusions include: 1) website contents is the most important assessment aspect to parents; 2) parents care about the education, knowledge, accuracy, appropriateness, fun and novelty in website contents; 3) parents emphasize user-friendliness, readability and esthetic in information structure and interface design; 4) the interaction of websites shall effectively help children to use the sites;and 5)bandwidth is an important factor that influence multimedia technology and link quality.
II.Website contents: currently, there are ten public libraries with websites in Chinese for children. The websites are established by county (city) libraries. Conclusions include: 1) quantity of service from each website varies significantly; 2) the most common service items of these websites are: basic information and regulations, latest news, collection inquiry, resources, consultation and discussion areas; 3) each website has its unique characteristics and the names are designed for children’s understanding; 4) some websites have incorrect links or lack of content in certain service items and 5) neither website has collection inquiry exclusively for children.
Based on the aforesaid results, the suggestions include: 1) domestic libraries shall expedite planning websites in Chinese for children; 2) those already having websites shall enrich the contents and enhance maintenance; 3) to establish good websites for children in the views of users; 4) implementing leveled services based on age groups; 5) discussion area, message boards, multimedia resources area, games area and class resources area are recommended; 6) enhancing the utilization of websites for children; and 7) conducting assessment on domestic public libraries’ websites in Chinese for children.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0093155007 |
| Creators | 蔡承穎 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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