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IT paslaugų valdymo procesų atitikties analizatorius / IT Service Management Process‘s Compliance Analyzer

There are several process maturity measurement automation tools available on the market. Most of them have significant shortcomings: they collect many incorrect data, they lack of graphic representation, or they do not facilitate continuous comparison of achieved levels over time axis. In this situation UAB “Blue Bridge” has taken decision to investigate possibility to develop own software which is free of these shortcomings. Therein described system is targeted to automate and shorten time of the process maturity measurement. It is intended to be implemented in UAB “Blue Bridge” IT infrastructure and to be used as an automating tool for the Project Planning and Implementation process. Tasks which have been completed are: • Thorough analysis of available software pointing out advantages and disadvantages they have; • Identification and documentation of functional and usability requirements • Developed system architecture design • Database designed to store questionnaires and responses to them • Developed web-based user interface • Prepared system testing plan and estimated ways to implement it �� Developed system and user documentation set There is sought company management support to the implementation of this system and during it testing in production environment phase.

Identiferoai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2006~D_20060113_171935-55888
Date13 January 2006
CreatorsGrigienė, Ilona
ContributorsLenkevičius, Antanas, doc., Rubliauskas, Dalius, doc., Kavaliauskas, Kazys, dr., Lenkevičius, doc., Antanas, Andriušaitis, Raimundas, Motiejūnas, Kęstutis, doc., Matickas, Jonas Kazimieras, doc., Tomkevičius, Arūnas, dr., Paradauskas, Bronius, doc., Kaunas University of Technology
PublisherLithuanian Academic Libraries Network (LABT), Kaunas University of Technology
Source SetsLithuanian ETD submission system
LanguageLithuanian
Detected LanguageEnglish
TypeMaster thesis
Formatapplication/pdf
Sourcehttp://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060113_171935-55888
RightsUnrestricted

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