To ensure that a customer is satisfied when they purchase a product, they need to be able toreceive assistance if the product does not work correctly or is in any other way unsatisfactory. Thisis why support is needed. There are many different types of support, but with an ever growingnumber of people having less time to spare in their every day life, a quick short answer issometimes preferred. This is why the market for Live-Chat support solutions has grown. The purpose of this thesis project is to develop a functional stand-alone Live-Chatdemonstration prototype according to Askås' demands and wishes. The demonstration prototypewas developed using the programming language Perl, with additional functionality developed injQuery, HTML and CSS. The project will be evaluated by its functionality and too which degree itcompares to similar solutions. The project was successful in the development of a functional demonstration prototypehowever further development is needed if it is to be used as a complement to Askås' web-shopsolution.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:kau-26462 |
| Date | January 2013 |
| Creators | Karlsson, Martin, Pedersen, David |
| Publisher | Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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