When the need arises to transmute complex and theoretical ideas into practice or communicate them to the uninitiated, there often exists a gap in the levels of understanding between the parties involved. This research examined knowledge transfer between practitioners within the information technology (IT) domain of interest by asking the following questions: what is the relationship between knowledge spaces for IT experts and novices; and what factors impact knowledge transfer among knowledge spaces for IT experts and novices? This study conducted interviews with a range of IT professionals to identify knowledge states that resulted in knowledge spaces for both experts and novice practitioners. A conceptual model was developed to examine the knowledge transfer process between expert and novice practitioners and identify factors affecting both the knowledge space and the knowledge states. The model also takes in consideration external factors such as organization and culture and organizational environment. The results from the study show that leadership and executive skillsets play a major role in characterizing the expert knowledge state. The results also show that knowledge transfer between and among groups was primarily impacted by interest and awareness factors among experts. Among novices, the largest barriers were cultural in nature (e.g., no management support or requirement) and environmental, such as the lack of aptitude for learning, lack of job/role experience from a new staff member, or existing staff with a hostile attitude.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc2137550 |
| Date | 05 1900 |
| Creators | Upchurch, Eric Conrad |
| Contributors | Hawamdeh, Suliman M., Prybutok, Victor, Chang, Hsia-Ching |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | Text |
| Rights | Public, Upchurch, Eric Conrad, Copyright, Copyright is held by the author, unless otherwise noted. All rights Reserved. |
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