Enterprise content management (ECM) is an emerging research area that is beginning to find attention in academia. While the private sector has a growing industry and community for ECM, academia is starting to address this with direct links to the better-established areas of information systems and enterprise resource planning systems. ECM has been viewed as a higher-level concept of methods and strategies pertaining to content management in the context of the enterprise. Like many other organizational wide systems, ECM systems are complex, difficult to implement and risk failing to meet expected success measures. Definitions for what exactly constitutes an ECM system are still evolving. The major issues with ECM systems are that they are increasingly being implemented by organizations in an attempt to address the unmanageable amount of unstructured content over its lifecycle, compliance pressures, collaboration needs, content integrity and continuity, and controlling costs. However, the implementation problems are many and diverse, such as determining content and business processes to be included, determining technologies to fit the organizational needs, how to integrate with existing systems, and managing organizational culture and change for acceptance. There is currently little academic research in the area of ECM, and research determining the key factors that contribute to successful implementations of these systems is absent. This research addressed the existing gap in ECM research and investigated the key success factors for the implementations of ECM systems with the objectives of identifying a set of success factors. Guided by research in related areas and through developing a theoretical framework and the resulting research model, the study used a qualitative case study method to identify ECM implementation factors and their relationship to organizational culture and people, business processes, technology and organizational content. The results of this research were twofold, first by contributing needed research in the ECM area and second to aid organizations in the implementation of ECM systems by identifying key factors.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc699882 |
| Date | 08 1900 |
| Creators | Horne, Stephanie Burnett |
| Contributors | Hawamdeh, Suliman M., Jones, Mary Callie, Zavalina, Oksana |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | ix, 144 pages : illustrations (chiefly color), Text |
| Rights | Public, Horne, Stephanie Burnett, Copyright, Copyright is held by the author, unless otherwise noted. All rights reserved. |
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