Titel: Omedveten arousal i butiksmiljön. Nyckelord: Arousal, omedveten arousal, servicescape, butiksmiljö, konsumtionsbeteende, GSR-armband, eyetracking, elektrodermal aktivitet. Syfte: Syftet med denna studie är att undersöka vilka faktorer som framkallar omedveten arousal i en riktig butiksmiljö. Vidare vill vi undersöka om skillnader i kundrelaterade konsumtionsvariabler påverkar omedveten arousal. Metod: Studien kombinerar en kvantitativ och kvalitativ ansats där 60 respondenter deltog i studien. Data samlades in via två enkäter, GSR-armband och ett par eyetracking-glasögon. Bidrag: Studien har bidragit med en kategorisering av omedvetna arousalutslag baserat på vad respondenter reagerat på i butiken. Skillnader i kundrelaterade konsumtionsvariabler har identifierats i förhållande till omedveten arousal. Originalitet: Med hjälp av studiedesignen har data kunnat samlas in i en riktig butiksmiljö. Respondenterna har således kunnat handla som vanligt i en miljö med andra kunder, personal och fysiska faktorer i butiken. / Title: Unconscious arousal in a store environment. Key words: Arousal, unconscious arousal, servicescape, store environment, consumer behavior, GSR-wristband, eye tracking, electrodermal activity. Purpose: The purpose with this study is to examine what factors evoke unconscious arousal in a real store environment. We will also examine if there are any differences in customer related consumption variables which affect unconscious arousal. Method: The study combines a quantitative and a qualitative approach where 60 respondents participated in the study. Data was collected by two surveys, a GSR-wristband and a pair of eyetracking-glasses. Contributions: The study has contributed with a categorization of unconscious arousal peaks based on what the respondents reacted to in the store. Differences in customer related consumption variables have been identified in relation to unconscious arousal. Originality: The study design has allowed data to be collected in a real store environment. The respondents have been able to shop as usual in an environment with other customers, staff and physical factors in the store.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:kau-56694 |
| Date | January 2017 |
| Creators | Eriksson, Johan, Södermyr, Sissel |
| Publisher | Karlstads universitet, Karlstads universitet |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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