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Previous issue date: 2016-03-29 / This article aimed at understanding the process of training/capacity-building of mediators at the Science and Technology Museum of the Pontifical Catholic University of Rio Grande do Sul (MCT-PUCRS). Grounded in a Case Study-type of qualitative approach, semi-structured interviews were carried out using the Focus Group technique to gather information related to the role and actions of these mediators at the Museum, as well as to their capacity-building process. The data collected from the semi-structured interviews were compared between the groups in order to some kind of consensus to be reached about the role of mediators at the MCT-PUCRS, so that it could be possible to understand how the training of these professionals happens. Based on the Discursive Textual Analysis methodology (MORAES; GALIAZZI, 2011), three categories were established. These categories were defined through the analysis of the questionnaires completed by the 20 mediators who participated in the research, as well as the analysis of the semi-structured interviews which were conducted with the focus groups, whose members were mediators, other employees and the managing team of the MCT-PUCRS. This whole process of construction and emergence of the categories resulted in a series of meaningful information and data about the reality of mediation at the MCT-PUCRS, and such facts enabled a deeper understanding of the process of capacity-building of mediators (an indispensable element of their training) and of how this is connected to the formation of a ?mediating subject?. Additionally, by analyzing the results it was also possible to clearly see mediators who are imbricated in a series of interpersonal relations. Thus, the conclusion was that the training of a mediator occurs not only through capacity-building processes based on specific contents related to the interactive experiments of the Museum, but also by means of the life experience of these human beings, who deal with and relate to other individuals. It can be seen that the training of mediators involves aspects of subjective constitution, for the process of constitution of the ?mediating being? does not happen only when these people become aware of their roles and responsibilities in the exhibition area of the Museum, but in the course of their human actions ? among which the educational ones, for example, are a highlight ? and also during their daily lives and exchanges of experiences with their co-workers and the general public. / O presente trabalho objetivou compreender o processo de forma??o/capacita??o dos mediadores no MCT-PUCRS, a partir de uma abordagem de natureza qualitativa do tipo Estudo de Caso. Foram aplicados question?rios para obten??o do perfil dos mediadores, realizadas entrevistas semiestruturadas, utilizando a t?cnica de Grupo Focal para obten??o de informa??es relacionadas ? atua??o e ao papel desses no Museu, bem como seu processo de capacita??o. Os dados coletados a partir das entrevistas semiestruturadas foram confrontados entre os grupos entrevistados com o intuito de atingir uma esp?cie de consenso sobre o papel do mediador no MCT- PUCRS, para que se pudesse entender como ocorre a forma??o desse profissional. A partir da metodologia de An?lise Textual Discursiva (MORAES; GALIAZZI, 2011), foram estipuladas tr?s categorias que emergiram por meio da an?lise dos question?rios aplicados aos 20 mediadores participantes da pesquisa, bem como das entrevistas semiestruturadas realizadas com os grupos focais cujos integrantes foram mediadores, outros funcion?rios e a equipe diretiva do MCT-PUCRS. Todo esse processo de constru??o e emerg?ncia das categorias resultou na obten??o de uma s?rie de informa??es e dados significativos sobre a realidade da media??o no MCT-PUCRS, o que possibilitou um entendimento mais profundo sobre o processo de capacita??o dos mediadores ? elemento integrante e indispens?vel de sua forma??o ? e como esse est? diretamente relacionado ? forma??o do ?sujeito mediador?. Al?m disso, analisando os resultados, descortinou-se, tamb?m, fortemente um mediador imbricado em uma s?rie de rela??es interpessoais. Assim, concluiu-se que o processo de forma??o de um mediador n?o se faz apenas em capacita??es de conte?do espec?ficos e relacionados com os experimentos interativos do Museu, mas tamb?m na viv?ncia desse sujeito humano, que atende e se relaciona com outros indiv?duos. Foi poss?vel averiguar que a forma??o dos mediadores envolve aspectos de constitui??o subjetiva, visto que o processo de constitui??o do ?ser mediador? n?o ocorre apenas quando ele conhece seu papel e suas atribui??es na ?rea expositiva do Museu, mas atrav?s de suas a??es humanas ? dentre as quais podemos destacar, por exemplo, as educativas ? al?m de suas viv?ncias e trocas de experi?ncias com seus colegas e com o p?blico em geral.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/6887 |
| Date | 29 March 2016 |
| Creators | Giglio, Roberta |
| Contributors | Ferraro, Jos? Luis Schifino |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Educa??o em Ci?ncias e Matem?tica, PUCRS, Brasil, Faculdade de F?sica |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | 3565627554998330423, 600, 600, 600, 937894448747421802, -240345818910352367 |
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