隨著網際網路的蓬勃發展，虛擬網路社群的概念興起，高中圖書館開始應用社群網站的功能特性來拓展圖書館各種服務，讓讀者進行討論、交流，提供更便利的溝通管道與讀者互動。近年來國內外均有高中圖書館應用blog、facebook、plurk、twitter等社群網站建立家族、社團、粉絲專頁，發佈圖書館最新消息、活動公告、相簿與影音等應用程式，而粉絲讀者亦可藉此管道發表意見、增加社群粉絲間互動。
本研究之目的在瞭解國內高中圖書館網路社群之設置與經營之情形，探討讀者利用圖書館網路社群參與推廣服務之經驗，瞭解館員對於應用高中圖書館網路社群行銷服務之看法等，並透過問卷和訪談調查高中圖書館應用網路社群行銷推廣服務，進而歸納建議高中圖書館應用社群網站推展行銷圖書館服務的方向。
本研究透過內容分析法瞭解國內圖書館應用網路社群行銷情形與讀者互動情況；採用問卷調查法分析高中圖書館讀者利用網路社群參與之經驗及對於圖書館應用網路社群的看法，經由Google文件網路問卷的發放，共回收796份有效問卷。最後，並透過訪談探討高中圖書館經營網路社群之困境。
研究結果發現高中圖書館網路社群設置比例偏低、社群功能特性尚未充分發揮，圖書館館員人力資源配置不足、專業背景人才缺乏，facebook的社群互動性較blog、plurk、twitter為高；多數讀者較喜歡瀏覽blog或facebook了解圖書館最新動態，對於圖書館的回應速度與內容表示滿意，但讀者不一定會透過網路社群向圖書館提問。多數館員認為網路社群有助於圖書館服務之行銷，未來圖書館結合虛擬社群平台是時代趨勢；資訊素養影響圖書館網路社群行銷推廣服務品質。
最後建議高中圖書館擴大行銷推廣服務，應用不同行銷模式並增加不同網路社群平台工具，滿足讀者的需求，積極回應讀者的提問。
關鍵字：blog、facebook、plurk、twitter、網路社群、社群網站 / In recent years, both domestic and abroad, high school libraries have used blogs, facebook, plurk, twitter, and other social-networking sites to establish specially designed pages for families, communities, and fans (e.g., Disseminating news, event announcements, photo albums, videos, etc.). Furthermore, fans can also use the channels or sites to express their opinions for the purpose of increasing community interaction among other fans or members.
The purpose of this study was to gain a better understanding of the settings and operating conditions of the Internet communities within senior high school libraries. Specifically, this study evaluated the experiences of readers who participated in these activities which promoted community services through libraries. In addition, this study evaluated the perceptions of high school librarians about the application of marketing services via the Internet community within high school libraries. Furthermore, the study investigated the efficacy of high school libraries at promoting marketing services through the Internet community. Based on the summarized results of the data, suggestions were made for high school libraries regarding how to apply Internet community sites to promote and market services.
The survey showed that the number of Internet communities within high school libraries has grown. Promoting library extension services by using Internet communities has become a mission for many high schools. Using “content analysis,” this study attempted to analyze the interaction between the situation of applied marketing by the Internet community within libraries and the readers’ experiences.
The study utilized a questionnaire to understand the participating experiences for high school library readers utilizing the Internet community and the perceptions regarding library applications of the Internet community. Through the release of a “Google Docs” online-questionnaire, 796 valid-questionnaires were yielded for the study.
The results showed that the proportion of high school library network-groups is low; community features are not well-developed; libraries lack human resources and librarians lack professional background regarding Internet community services. The interaction of the facebook community is higher than that of a blog, plurk, or twitter. Most readers prefer to gain the latest news by browsing a blog or facebook. In general, readers are satisfied with the speed and contents of Internet responses, but may or may not ask questions of the library through the Internet community. Most librarians believe that the Internet community helps in the promotion of library services. The trend is for libraries to incorporate a platform of Virtual Internet Community. Information literacy will affect the quality of promotional and marketing services of a library within the Internet community.
In summary, this survey-study suggested that high school libraries should set up social network communities to meet readers’ needs, actively respond to readers’ questions, expand the services of marketing and promotion, use a variety of different marketing models and increase various community platform tools.
Keywords: blog, facebook, plurk, twitter, online communities, social networking site
| Identifer | oai:union.ndltd.org:CHENGCHI/G0098913017 |
| Creators | 王紀幃, Wang, Ji Wei |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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