Organisations and job content will continually change irrespective of the employee
or job context. The ability to understand, initiate and manage change is therefore,
an essential skill for any change agent.
The general aim of this research was to investigate the impact of change
management on role conflict, role ambiguity and job satisfaction. "Change
management", "role conflict", "role ambiguity" and "job satisfaction" were
conceptualised. This change process was described and the effect of change
management on role conflict, role ambiguity and job satisfaction was determined.
Instruments for measuring these concepts were administered among 116 employees
who have been subjected to extensive organisational change within a large
transport organisation. It was found that change management has a significant
impact on role conflict, role ambiguity and job satisfaction.
The change management process used in this research potentially enables Human
Resources managers and change agents to reduce role conflict, role ambiguity and
job satisfaction during large scale organisation change. / Industrial and Organisational Psychology / M.Comm. (Industrial Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/17736 |
| Date | 11 1900 |
| Creators | Van Niekerk, Elna |
| Contributors | Watkins, Michael L., Vosloo, Salomé Erna |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (ix, 115 leaves) |
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