This thesis investigates which arguments are used to create and regulate the help provided in regard to digital services in Swedish public libraries. Many official agencies and private enterprises close their offices and expand the digital service. These digital services are not available for all people and hence many come to their public library for help. This puts the library staff in difficult situations of different kinds. We seek to expand the knowledge of how these types of digital questions are perceived and handled by the library staff in the current situation, as well as whether guidelines are seen to be of help in this work. To do this we gathered information through a survey sent to Swedish public libraries. We then analysed the empirical material with qualitative analysis of content and also used Douglas Raber’s model in order to help explain the results. The results showed that the library users’ needs and interests were strong arguments in deciding what services to provide. Other categories, characteristic for the respondents’ arguments, that were found were the library mission and the library act; compassion; integrity, confidentiality and GDPR; the library staff's knowledge; and responsibility. The library staff had somewhat different views on whether guidelines were of use or not in their work. We found that Raber’s model was applicable for the most part of the material. One deviation, however, was found.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-32055 |
| Date | January 2024 |
| Creators | Hellgren, Sofia, Forsman, Alice |
| Publisher | Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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