This study examines what is significant for high quality of jeans, and what processes and factors affects the intrinsic quality of the jeans. Based on this, compilations of reclaim statistics was made and interviews and quality testing was conducted to see if high quality requirements is key to both produce jeans of good quality and to reduce the number of complaints.Quality management is an important part of the day-to-day business of a company and should permeate the entire organization and all processes. In order to create jeans withhigh quality, quality testing is an important part of a quality management. Quality tests are made to ensure that the products meet the demands and expectations on its properties. Quality tests also play an important role in the compilation and analysis of customer reclaims. Despite the quality and quality tests, there is a risk that dissatisfiedcustomers reclaim products they are not happy with. To relate customer claims against the quality of tests is a good way to evaluate what the problem is, or if it even is a problem.The study showed that high quality could be the solution to ensure the production of jeans with high quality. However, the problem is complex and therefore, the solution to reduce claims and high quality products to be something else or part of the solution. That goes for any company to be familiar with the underlying quality dimensions and based on that analyze where the critical points are found in their product development and manufacturing process.For the company of this study, the authors consider that the solution does not lie in raising quality requirements, but rather that the sewing should be improved and more quality control over garment measurement lists should be made. Quality tests cannot prove a lack of quality material and thus the authors consider that much of the claims are due to good will. / Program: Textilingenjörsutbildningen
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-16859 |
| Date | January 2012 |
| Creators | Gustafsson Lindstam, Elisabeth, Nilsson, Caroline |
| Publisher | Högskolan i Borås, Institutionen Textilhögskolan, Högskolan i Borås, Institutionen Textilhögskolan, University of Borås/Swedish School of Textiles |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Kandidatuppsats, ; 2012.2.12 |
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