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Previous issue date: 2004-03-05 / The measurement of patient satisfaction can provide information about the success of the care provider in reaching the values and meeting the expectations of the patient. The purpose of this study was to translate into the Portuguese language and to culturally customize to the Brazilian population the instrument to measure patient satisfaction with physical therapy elaborated by Goldstein et al. The study sample was made up of 279 patients who were undergoing physical therapy treatment at 39 different private clinics in a middle-sized town in northeastern Brazil. For the translation of the survey instrument, the back-translation technique was employed, in association with the bilingual method. The reliability and validity of the Brazilian version of the instrument were both assessed. Reliability analysis, carried out with the computation of Cronbach alpha coefficients, showed that the measures obtained with the instrument have a high degree of internal consistency. The aspects dealing with the patient therapist relationship are the most important predictors of satisfaction, followed by those dealing with courtesy, privacy, and practical aspects such as efficiency of the facility in the patient admissions process, setting up of appointments, and waiting time in waiting room. Items dealing with aspects such as location of the facility and availability of parking facilities may underestimate the reliability of the instrument. This study translated, culturally customized, and validated an instrument to measure patient satisfaction with physical therapy originally developed in English. By so doing, this study has made this instrument available to the Brazilian society, and it has rendered it a useful parameter that can be utilized in our country in the field of physical therapy / A satisfa??o do paciente tem fundamental import?ncia como medida da qualidade da aten??o, por proporcionar informa??o sobre o ?xito do provedor em alcan?ar os valores e expectativas do paciente. O prop?sito deste estudo foi traduzir para a l?ngua portuguesa e adequar culturalmente ? popula??o brasileira, o instrumento de medida da satisfa??o do paciente com a fisioterapia, proposto por Goldstein et al., cujas medidas psicom?tricas j? foram testadas e demonstradas anteriormente. A amostra foi composta por 279 pacientes que realizavam tratamento fisioterap?utico em 39 cl?nicas pertencentes ? rede privada de sa?de do munic?pio de Natal/RN. Para a tradu??o foi utilizada a t?cnica de retrotradu??o e, associada a esta, utilizamos o m?todo bil?ng?e. A confiabilidade e validade para a vers?o brasileira do instrumento foram medidas. A an?lise da confiabilidade, calculada atrav?s do Coeficiente alfa de Cronbach (α= .92), demonstrou que as medidas obtidas com o instrumento apresentam elevada consist?ncia interna. Nossos resultados demonstraram que, os aspectos relativos ? intera??o paciente-terapeuta, s?o os mais importantes preditores da satisfa??o, seguidos daqueles referentes ? cortesia, privacidade e aspectos pr?ticos como a efici?ncia da cl?nica no processo de admiss?o, determina??o do hor?rio da consulta e tempo de espera. Itens que questionam aspectos como localiza??o e estacionamento n?o medem o construto satisfa??o na mesma propor??o que as outras quest?es, e podem subestimar a confiabilidade do instrumento. Este estudo ao traduzir, adequar para a popula??o brasileira e validar um instrumento de medida da satisfa??o do paciente com a fisioterapia tornou-o um par?metro ?til e dispon?vel
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/13425 |
| Date | 05 March 2004 |
| Creators | Mendon?a, Karla Morganna Pereira Pinto de |
| Contributors | CPF:39643069400, http://lattes.cnpq.br/4265185619165890, Lucena, Neide Maria Gomes de, CPF:12847453415, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4787797Z1, Medeiros, Carlos Alberto Freire, CPF:63805456468, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4799499A7, Guerra, Ricardo Oliveira |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Ci?ncias da Sa?de, UFRN, BR, Ci?ncias da Sa?de |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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