Thesis (MBA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: This study examines the different components of Emotional Intelligence (EQ)
based on the classification of the Bar-On Emotional Quotient Inventory
evaluation and the importance of Emotional intelligence in the working
environment. It also suggests ways of improving one's EO by different
exercises.
The five main categories are Intrapersonal qualities, Interpersonal Skills,
Adaptability, Stress Management and General Mood. The first component
consists of Emotional Self-awareness, Assertiveness, Independence, Selfesteem
and Self-actualisation; the second component consists of Empathy,
Social Responsibility and Interpersonal Relationships; the third component
consists of Problem-solving, Reality-testing and Flexibility; the fourth
component consists of Stress Tolerance and Impulse Control and the final
component consists of Happiness and Optimism.
The above-mentioned components of EO are seen as the building blocks of
reaching success in life by many people around the world. Many research
shows that emotional intelligence is the new yardstick used to evaluate
people's potential. People need to know themselves, their inner fears,
strenqths, weaknesses and understand why they have these different
feelings. Then only can they begin to really understand others and interact in
a meaningful relationship, whether social, business or personal. How one feels have a direct impact on how one performs. The good news is
that EQ can be learned and improved by anyone who is willing to learn.
Some research suggests that it is or can be more powerful than the
Intelligence Quotient (IQ).
This study can be seen as a guideline to improve one's EQ and helping to
understand the relationships with others and how to be successful. / AFRIKAANSE OPSOMMING: Die doelwit van die studie is om die verskillende komponente van Emosionele
Intelligensie (EI), of Emosionele Kwosiënt (EK), te ondersoek wat op die Bar-On
Emosionele Intelligensie Vraelys gebaseer is, as ook die belang van EI in die
werkomgewing. Daar word ook verwys na verskillende oefeninge om EI te ontwikkel.
Die vyf hoofafdelings is: Intrapersoonlike vaardighede, Interpersoonlike vaardighede,
Aanpasbaarheid, Streshantering en Algemene gemoedstoestand. Intrapersoonlike
vaardighede word verder verdeel in Emosionele selfbewustheid, Selfhandhawing,
Onafhanklikheid, Selfbeeld en Selfverwesenliking. Interpersoonlike vaardighede
bestaan uit Empatie, Sosiale verantwoordelikheid en Interpersoonlike verhoudings.
Aanpasbaarheid bestaan uit Probleemoplossing, Werklikheidstoetsing en
Aanpasbaarheid. Streshantering word verdeel in Strestoleransie en Impulsbeheer.
Die laaste afdeling, Algemene gemoedstoestand, bestaan uit Geluk en Optimisme.
Die bogenoemde komponente van EI word algemeen gesien as die boustene vir 'n
suksesvolle toekoms. Baie navorsing het getoon dat EI die nuwe maatstaf is om die
mens se vermoëns te meet. Elke persoon moet bewus wees van sy eie vrese, sterk en
swakpunte en verstaan waarom daardie emosies ervaar word, en slegs dan kan
betekenisvolle sosiale, persoonlike of werkverhoudings suksesvol ontwikkel word.
'n Persoon se emosies het 'n direkte impak op sy prestasievermoë. Die goeie nuus
is dat EI aangeleer en verbeter kan word. Sekere navorsing dui daarop dat EI
belangriker is as die Intellektuele Kwosiënt (IK). Hierdie studie kan gesien word as 'n riglyn om EI te bevorder, om insig te gee in die
verhoudings met ander persone, en hoe om beter te presteer.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/53160 |
| Date | 12 1900 |
| Creators | Visser, Marilize |
| Contributors | Denton, M., Stellenbosch University. Faculty of Economic & Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 142 p. |
| Rights | Stellenbosch University |
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