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Den utvalda användaren : En studie om känslan av utvaldhet på researrangörers hemsidor / The chosen user : A study about the feeling of exclusivity for userson travel organizers websites

<p>This thesis tries to define factors that impact upon the feeling of exclusivity for users on travelorganizers websites. We have identified seven key factors that we believe impact this feeling andthose factors are newsletters, special offers/auxiliary services, registration/limited information,price, limited number of seats on a journey, deals for members and personal service. To researchthis we have conducted a questionnaire and performed interviews with people that are familiarwith travel organizers websites. To create an understanding for the results we have studied usercenteredweb design, affective design and the meaning of pictures. The results show that personalservice and price are important factors to make users feel that they get their requirements andwishes met. Newsletters and special offers/auxiliary services on the other hand are seen by mostas spam and do not impact the feeling of exclusivity because it is being sent to anyone who signsup for it.</p>

Identiferoai:union.ndltd.org:UPSALLA/oai:DiVA.org:sh-3177
Date January 2009
CreatorsStöckigt, Louise, Swartz, Charlotta
PublisherSödertörn University College, School of Communication, Media and it, Södertörn University College, School of Communication, Media and it
Source SetsDiVA Archive at Upsalla University
LanguageSwedish
Detected LanguageEnglish
TypeStudent thesis, text

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