This paper adopts a communication perspective on public electronic forms (e-forms). By doing so we define forms as instruments for communication and, thus, also instruments through which citizens perform different communicative actions towards government agencies. As such instruments, the forms might be more or less useful. The purpose of this paper is to explore what features of an e-form that increase the communication quality. We conduct a theoretical synthesis of three existing approaches for designing information systems. The result is a combined theory on key features of an e-form that make the establishment of communication quality more likely. The result consists of four key concepts, each of which give rise to one set of design principles for communication from the issuer of the e-form to the user (citizen), and one set of design principles for communication from the user (citizen) to the recipient of the e-form.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-40628 |
| Date | January 2007 |
| Creators | Axelsson, Karin, Ventura, Stefan |
| Publisher | Linköpings universitet, VITS - Laboratoriet för verksamhetsinriktad systemutveckling, Linköpings universitet, Filosofiska fakulteten, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Linköpings universitet, Filosofiska fakulteten |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Conference paper, info:eu-repo/semantics/conferenceObject, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Lecture Notes in Computer Science, 0302-9743 (print), 1611-3349 (online) ; 4656, Electronic Government : 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings, p. 342-353 |
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