The thesis aims to understand how learning processes are affected when an organization split into two separate organizations. The study is designed as a single case, covering a new government agency’s takeover of a core activity from another agency and the use of a purchase-provider split between the agencies, providing the new agency with IT-services. The findings revealed a difference in productive system and knowledge types between core- and IT-activities. The core activity was found to be dominated by explicit knowledge while the IT-activity seemed to be dominated by a mix of explicit and tacit knowledge. In order to bridge the gap between these two contexts needs, the organization of service management played a crucial part in boosting knowledge sharing and organizational learning within and between the two agencies, using a middle-up-down management style. Furthermore, the learning environment for managers in the core activities became restricted, using instrumental management strategies and focusing mainly on explicit knowledge, resulting in a lack of trust towards the providing agency. However, the skill to perform on the operational level was maintained due to preserved relationships. Finally, the competence to order software requirement was found to be a collective competence evolving in the interaction between users and software developers. In order to be successful, a purchase-provider split needs to consider learning processes to a larger extent and the fact that requirement competence is a shared knowledge between purchaser and provider. Moreover, to make a purchaser-provider split successful over long term, new management strategies seem to be required based, on communicative rationality and not merely strategic rationality.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:su-87079 |
| Date | January 2012 |
| Creators | Sohlberg, Inger |
| Publisher | Stockholms universitet, Institutionen för pedagogik och didaktik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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