In the recent years, the financial tendency in Taiwan towards merging banks into financial holding companies. Traditional banking services, i.e. deposit saving and loan, have been replaced by the most popular consumer financial products such as cash card and credit card. In order to adapt to the rapid changing financial trends, a more flexible and accurate information system will be an imperative for the management levels. The mainframe systems, the most popular system in the banking industry, have been challenged by the open systems of client-server architecture. This research is to explore the critical success factors of the multi-sections collaboration in a system reengineering project.
This exploratory study adopts case study method. It takes in-depth interviews with fourteen IT supervisors and executives from the case-study bank. After summarizing and analyzing the related factors, the conclusions are as followed.
1. Set up checkpoints in the project development process, and review the utilization of resources including human resources, cost and programming quality.
2. At least, there is a team member who masters the system to be replaced and the network system in order to fully understand the merit and defect of the replaced system.
3. For IT professionals who are already provided with banking related knowledge and information technology, they need a charismatic project leader.
4. Except for traditional communication of interpersonal behaviors, leaders can adopt new technology such as wide-band conference or distant VOD (voice on demand) to reinforce the communications among members who are located in different places.
5. Avoid conflicts and direct them to cooperation. Discover the events and problems that cause the conflicts and target on problem solving levels.
6. In the internal organizational structure levels, divide and adjust them into well-structured divisions or sections. As for the external levels, project departments should be set up for these specific projects.
7. Leaders should present the project plans and steps to all the involving IT staff before the project initiates, in order to bring all the project members with participation and responsibility.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0902105-093545 |
| Date | 02 September 2005 |
| Creators | Ou, Wei-chung |
| Contributors | Hsin - Hui Lin, Hsiang - Chu Lai, Tung Ching Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0902105-093545 |
| Rights | not_available, Copyright information available at source archive |
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