As a result of covid-19, there has been an increase of digitalisation in society and remote-work has therefore also increased. Workplaces have sent employees home and meetings have taken place through video calls over the internet. Remote-work is not evenly distributed across different occupational groups, but within financial institutions, the majority of work can be performed in an independent location. The purpose of this paper is to gain an increased understanding of the experience of usability within digital conference tools. This paper examines the perceived usefulness of conference tools by applying the theories Technology Acceptance Model (TAM) and Theory of Reasoned Action (TRA). This paper uses both a questionnaire and interviews to answer the research question. The result indicates that the experience of usability has a TAM score of 75,39 for the total average at financial institutions. One difference that the study found was the experience of usability based on the length of time the employee has used Microsoft Teams at financial institutions, the less time of use, the lower the score. This means that there may be a learning need of Microsoft Teams. Positive experiences for Microsoft Teams perceived usability, which can be generalized to more conference tools, are time-saving, efficient and good functionality. Negative experiences for Microsoft Teams perceived usability, which also can be generalized to more conference tools, are file management, resource-heavy and impersonal.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-459160 |
| Date | January 2021 |
| Creators | Hörberg, Linnéa, Bonde, Sophie |
| Publisher | Uppsala universitet, Institutionen för informatik och media |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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