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Human-Centered Explainability Attributes In Ai-Powered Eco-Driving : Understanding Truck Drivers' Perspective

The growing presence of algorithm-generated recommendations in AI-powered services highlights the importance of responsible systems that explain outputs in a human-understandable form, especially in an automotive context. Implementing explainability in recommendations of AI-powered eco-driving is important in ensuring that drivers understand the underlying reasoning behind the recommendations. Previous literature on explainable AI (XAI) has been primarily technological-centered, and only a few studies involve the end-user perspective. There is a lack of knowledge of drivers' needs and requirements for explainability in an AI-powered eco-driving context. This study addresses the attributes that make a “satisfactory” explanation, i,e., a satisfactory interface between humans and AI. This study uses scenario-based interviews to understand the explainability attributes that influence truck drivers' intention to use eco-driving recommendations. The study used thematic analysis to categorize seven attributes into context-dependent (Format, Completeness, Accuracy, Timeliness, Communication) and generic (Reliability, Feedback loop) categories. The study contributes context-dependent attributes along three design dimensions: Presentational, Content-related, and Temporal aspects of explainability. The findings of this study present an empirical foundation into end-users' explainability needs and provide valuable insights for UX and system designers in eliciting end-user requirements.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hh-51060
Date January 2023
CreatorsGjona, Ermela
PublisherHögskolan i Halmstad, Akademin för informationsteknologi
Source SetsDiVA Archive at Upsalla University
LanguageEnglish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

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