Return to search

Internkommunikation i en sjukvårdsorganisation under covid-19 pandemin : Ur ett medarbetarperspektiv / Internal communication within a health organization during the covid-19 pandemic : From a co-worker perspective

A qualitative study that examines co-workers experiences of the internal information management and communication during the covid-19 crisis and whether that perception differs from before the crisis. Previous research claims that co-workers' perceptions of internal crisis communication have not been thoroughly studied thus there is a knowledge gap. The purpose of the study is to contribute with knowledge regarding internal communication during the crisis of the covid-19 pandemic within a public  health organization and provide an understanding of how it has been perceived by the co-workers within the ambulance and emergency department. Eight interviews were conducted and analyzed through a thematic analysis and put in relation to sensemaking. The result showed that the co-workers, perceived the internal information and communication in different ways from each other, that the leadership had an important role in facilitating the co-workers'sensemaking processes, the internal information increased during the crisis which affected the co-workers in different ways. The result also showed that the co-workers achieved new knowledge through the crisis and their sensemaking processes that could potentially benefit the organization in terms of future development.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-25052
Date January 2021
CreatorsHedin, Amanda, Fernkvist Melin, Sanna
PublisherHögskolan i Borås, Akademin för bibliotek, information, pedagogik och IT
Source SetsDiVA Archive at Upsalla University
LanguageSwedish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

Page generated in 0.0018 seconds