The significance of human capital development (HCD) from an organizational perspective is
adequately reflected in the extant literature; however, its inherent connection with total quality
management (TQM) philosophy is yet to be investigated. Hence, this study intends to explore
the role of HCD in implementing TQM philosophy and to develop a comprehensive HCD
framework in this respect. The labor-intensive Bangladesh ready-made garment sector is used
as the research site since the phenomenon under inquiry is not readily evident in the chosen
setting. The interpretivist worldview is espoused in this exploratory research to accomplish the
research aim. Correspondingly, an inductive approach followed by a qualitative multiple case
study methodology is adopted. Five (5) RMG establishments are purposively selected as case
organizations. Thirty (30) in-depth interviews (6 from each case organization) are conducted,
using the semi-structured interview technique to generate rich and thick primary data.
Reflexive thematic analysis is manually performed to analyze the interview transcripts.
Findings imply that HCD engenders three major effects: reduced costs of operations, improved
product quality, and on-time shipment. Thereby HCD ensures greater customer satisfaction and
loyalty, which is the essence of TQM philosophy. Empirical evidence specifically suggests that
HCD can contribute to TQM implementation by empowering employees to reliably participate in problem solving and decision-making, innovatively perform tasks, and effectively
accomplish appropriate changes in work processes and procedures. This study contributes to
the knowledge by evidencing the fact that an HCD framework integrating both learning and
healthcare interventions has an explicitly positive nexus with TQM philosophy. / Commonwealth Scholarship Commission in the UK
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/19458 |
| Date | January 2022 |
| Creators | Mahmud, Qazi M. |
| Contributors | Danquah, Joseph K., Spicer, David P. |
| Publisher | University of Bradford, Faculty of Management, Law and Social Sciences. School of Management |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Thesis, doctoral, PhD |
| Rights | <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. |
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