This study investigates the Usability of the podcast service User Interface (UI) of the iOS app Aftonbladet. The method used originates from a heuristic evaluation technique where semi- structured interviews were conducted with users of the podcast service to explore the usability and to find usability problems. The conducted interviews determined that there existed usability problems with the UI and thus, usability heuristics have been violated in the UI. Nielsen’s Ten Usability Heuristics for User Interface Design and Nielsen’s Severity Ratings for Usability Problems are applied to the interview answers for evaluating the usability of the podcast service UI. The heuristics that are interpreted as being of critical importance are: Heuristic 3. User Control and Freedom Heuristic 4. Consistency and Standards Heuristic 5. Error Prevention Heuristic 6. Recognition rather than Recall Heuristic 7. Flexibility and Efficiency of Use Heuristic 8. Aesthetic and Minimalist Design Heuristic 10. Help and Documentation Three out of the ten heuristics were not of critical importance: Heuristic 1. Visibility of System Status Heuristic 2. Match Between System and Real World Heuristic 9. Help Users Recognize, Recover and Diagnose from Errors
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-446308 |
| Date | January 2021 |
| Creators | Ackerstierna, Linda, Söder, Mikka |
| Publisher | Uppsala universitet, Informationssystem, Uppsala universitet, Informationssystem |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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