The aim of the study was to examine how staff and managers at private shelters define quality in the work with victims of violence. Furthermore, the study aimed to examine what quality means in terms of knowledge and competence and what conditions the business provides its staff to achieve these requirements. The results show that quality is often governed by laws and quality indicators, with a focus on standardized methods. This can reduce flexibility and increase bureaucracy, which in turn negatively affects the quality of work with the client. The study confirms that a strict organizational view of quality ignores immeasurable aspects such as self-reflection and self-awareness, which the informants emphasize as important factors for quality in work with clients. The work criticizes the current structure and proposes the development of quality indicators that include occupational professionalism values to achieve sustainable quality within sheltered housing.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mau-68853 |
| Date | January 2024 |
| Creators | Vilceanu, Marinela, Kisch, Sandra |
| Publisher | Malmö universitet, Institutionen för socialt arbete (SA) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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