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Customers' responses to service failures: empirical studies on private, voice and third-party responses

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Identiferoai:union.ndltd.org:ua.es/oai:rua.ua.es:10045/10560
Date11 October 2005
CreatorsCasado-Díaz, Ana B.
ContributorsMas-Ruiz, Francisco, Kasper, Hans, Universidad de Alicante. Departamento de Economía Financiera, Contabilidad y Marketing
Source SetsUniversidad de Alicante
LanguageEnglish
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/doctoralThesis
Rightsinfo:eu-repo/semantics/openAccess

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