Magister Commercii - MCom / The term organisational citizenship behaviour (OCB) was first explored by
Bateman and Organ (1983) to refer to particular behaviours that may benefit
an organisation and gestures that cannot be enforced by means of formal role
obligations nor be elicited by contractual guarantee of recompense. Organ
(1988) proposes that OCB may have a positive impact on employees and
organisational performance. Incumbents who are experiencing satisfaction
from performing their jobs are likely to be better ambassadors for the
organisation and be committed to their organization (Buitendach, 2005).
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uwc/oai:etd.uwc.ac.za:11394/9130 |
| Date | January 2008 |
| Creators | Booysen, Candice |
| Contributors | Heslop, Karl |
| Publisher | University of Western Cape |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Format | application/pdf |
| Rights | University of Western Cape |
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