A qualitative study that examines co-workers experiences of the internal information management and communication during the covid-19 crisis and whether that perception differs from before the crisis. Previous research claims that co-workers' perceptions of internal crisis communication have not been thoroughly studied thus there is a knowledge gap. The purpose of the study is to contribute with knowledge regarding internal communication during the crisis of the covid-19 pandemic within a public health organization and provide an understanding of how it has been perceived by the co-workers within the ambulance and emergency department. Eight interviews were conducted and analyzed through a thematic analysis and put in relation to sensemaking. The result showed that the co-workers, perceived the internal information and communication in different ways from each other, that the leadership had an important role in facilitating the co-workers'sensemaking processes, the internal information increased during the crisis which affected the co-workers in different ways. The result also showed that the co-workers achieved new knowledge through the crisis and their sensemaking processes that could potentially benefit the organization in terms of future development.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-25052 |
| Date | January 2021 |
| Creators | Hedin, Amanda, Fernkvist Melin, Sanna |
| Publisher | Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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