Title: Facemasks or antidepressants? The purpose of this study is to investigate how Indy Beauty communicates on their website and in their first campaign as a means of establishing customer involvement. Therése Lindgren is one of many influencers whom have created or acquired their own brand. Therése uses herself as the face of brand and relies on her own social platforms to advertise her products. To further clarify the study’s purpose two question statements: “In what way does the usage of rhetoric and visual expressions convince the consumer to “Love Yourself”?” and “How do they use mental illness in their strive to create relationships with the consumer?”. To analyse the two question statements we have used theories regarding rhetoric, semiotic, Customer Relationship Management and Customer Involvement Management. The foundation of this study are texts from Indy Beauty’s website together with Indy Beauty’s first advertising campaign. This has been analysed through a qualitative content analysis based on rhetoric analysis and visual social semiotic analysis. The combination of these methods enabled us to answer both question statements within the purpose of this study. Our results show that Therése Lindgren’s own experience of mental illness provides her with a legitimacy and ethos to communicate the “Love yourself” message. Both texts from the website and the advertising campaign portrays Indy Beauty’s products as the solution to mental illness through the usage of both rhetoric and visual expressions. The message itself “Love yourself” can be interpreted contradictory and falls within the framework of femvertising. The consumer is told to “Love yourself” exactly as you are but you still need to use the company’s products to alter and enhance your outside appearance. Our conclusion is that the community and kinship that Indy beauty creates with its consumer, where mental illness is the common denominator, can be disputed about whether its main point is patronage or whether it is just a means to an end for the company to sell its products.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-191934 |
| Date | January 2022 |
| Creators | Salmela, Emilia, Mårtensson, Ellen |
| Publisher | Umeå universitet, Institutionen för kultur- och medievetenskaper |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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