The purpose of this study was to understand in what ways the law of Lex Sarah contributes to quality within the Swedish social services. The legislation of Lex Sarah aims to ensure quality assurance of social services by eliminating misconduct. Operational developers are keyactors in the investigation process of Lex Sarah. Therefore a central question of this study was: In what ways does operational developers consider that Lex Sarah achieve its purpose? The method of analysis was a qualitative study. The basis of the theoretical framework of the study is social constructivism, in which institutional theory and thoughts describing how ideas are transferred and spread is a part of. The theoretical framework has been helpful to illustrate possible ways of how the idea of quality has been spread from industry to social services. The empirical material has been collected by qualitative semistructured interviews. Central findings of the empirical material is that there was no coherent definition within the group of operational developers of the quality concept. Emphasis is mainly placed on the quality concept's commitment to legislation and user satisfaction. The term is explained in broad terms and no detailed description is given. Lex Sarah is described as an alarm system and the empirical material also shows oppon it’s controlling functions. Through the empirical material it is also shown that the measures proposed by the operational developers not necessarily lead to improvement or quality of the operations. One explenation highlighted is the gap between investigation and the enforcement. A central discovery is also based on the lack of user influence within the Lex Sarah-process.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-66934 |
| Date | January 2017 |
| Creators | Steenberg, Astrid, McLoughlin, Erica |
| Publisher | Linnéuniversitetet, Institutionen för socialt arbete (SA), Linnéuniversitetet, Institutionen för socialt arbete (SA) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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