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Previous issue date: 2006-07-21 / This study shows the results of an exploratory-descriptive research that aimed to identify the latent dimensions of communication, as well as finding relations between such dimensions and organizational image. The sample came to a total of 267 respondents, being 89 managers or owners and 178 salespeople of clothing and footwear stores that are situated in the main five shopping centers located in Natal, capital of Rio Grande do Norte. The collection of the data was made by the use of two structuralized and validated instruments, being the answers measured in the likert scale of 6 points. For the measurement of communication it was used the instrument developed by Downs and Hazen (2002), made up of 8 latent dimensions and 32 indicators. For the image it was used the model of Mael and Ashforth (1992) that contains 5 indicators. The analysis of the data was made through of the use of statistical techniques of factorial analysis and structural equations modeling. The results of the factorial analysis demonstrated communication as being formed by five latent dimensions. The modeling, on the other hand, demonstrated to exist positive relations between communication and organizational image, whose results revealed that the image is influenced by the communication with the supervisor, by the organizational integration and as being stronger explained by the vertical communication / Este estudo apresenta os resultados de uma pesquisa de campo de car?ter explorat?rio-descritiva que teve por objetivo identificar as dimens?es latentes da comunica??o, bem como encontrar rela??es entre tais dimens?es com a imagem organizacional. A amostra contou com um total de 267 respondentes, sendo 89 gerentes ou propriet?rios de lojas e 178 vendedores de lojas de vestu?rio e cal?ados situadas nos cinco principais shopping centers de Natal, capital do Rio Grande do Norte. A coleta dos dados foi feita mediante a utiliza??o de dois instrumentos estruturados e validados, com respostas medidas em escala likert de 6 pontos. Para a mensura??o da comunica??o foi utilizado o instrumento desenvolvido por Downs e Hazen (2002), composto de 8 dimens?es latentes e 32 indicadores. Para a imagem foi utilizado o modelo de Mael & Ashforth (1992), com 5 indicadores. A an?lise dos dados foi realizada mediante a utiliza??o das t?cnicas estat?sticas de an?lise fatorial e modelagem de equa??es estruturais. os resultados da an?lise fatorial demonstraram a comunica??o como sendo formada por cinco dimens?es latentes. J? a modelagem demonstrou existir positivamente rela??es entre a comunica??o com a imagem da empresa, cujos resultados revelaram que a imagem ? influenciada pela comunica??o com o supervisor, integra??o organizacional e sendo mais fortemente explicada pela comunica??o vertical
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/12214 |
| Date | 21 July 2006 |
| Creators | Souza, Karlla Kathyane Galdino de |
| Contributors | CPF:63805456468, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4799499A7, Lopes, Fernando Dias, CPF:59550767000, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4701722H7, Costa, Benny Kramer, CPF:32851120425, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4782176P6, Medeiros, Carlos Alberto Freire |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Administra??o, UFRN, BR, Pol?ticas e Gest?o P?blicas; Gest?o Organizacional |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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