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Topic-Based Aggregation of Questions in Social Media

Software produced by big companies such as SAP is often feature rich, very expensive and thus only affordable by other big companies. It usually takes months and special trained consultants to install and manage such software. However as vendors move to other market segments, featuring smaller companies, different requirements arise. It is not possible for medium or small sized companies to spend as much money for business software solutions as big companies do. They especially cannot afford to hire expensive consultants. It is on the other hand not economic for the vendor to provide the personnel free of charge. One solution to this dilemma is bundling all customer support cases on special Web platforms, such as customer support forums. SAP for example has the SAP Community Network1. This has the additional benefit that customers may help each other.
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Identiferoai:union.ndltd.org:DRESDEN/oai:qucosa:de:qucosa:27226
Date January 2013
CreatorsMuthmann, Klemens
PublisherTechnische Universität Dresden
Source SetsHochschulschriftenserver (HSSS) der SLUB Dresden
LanguageEnglish
Detected LanguageEnglish
Typedoc-type:conferenceObject, info:eu-repo/semantics/conferenceObject, doc-type:Text
SourceT. Köhler & N. Kahnwald (Hrsg.), Online Communities: Enterprise Networks, Open Education and Global Communication: 16. Workshop GeNeMe ’13 Gemeinschaften in Neuen Medien, Dresden: TUDpress, ISBN: 978-3-944331-24-9, S. 113-124
Rightsinfo:eu-repo/semantics/openAccess
Relationurn:nbn:de:bsz:14-qucosa-125446, qucosa:26164

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