Topic Detection and Tracking (TDT) research has produced some successful statistical tracking systems. While lexical chaining, a non-statistical approach, has also been applied to the task of tracking by Carthy and Stokes for the 2001 TDT evaluation, an efficient tracking system based on this technology has yet to be developed. In thesis we investigate two new techniques which can improve Carthy's original design. First, at the core of our system is a semantic domain chainer. This chainer relies not only on the WordNet database for semantic relationships but also on Magnini's semantic domain database, which is an extension of WordNet. The domain-chaining algorithm is a linear algorithm. Second, to handle proper nouns, we gather all of the ones that occur in a news story together in a chain reserved for proper nouns. In this thesis we also discuss the linguistic limitations of lexical chainers to represent textual meaning.

Software produced by big companies such as SAP is often feature rich, very expensive and thus only affordable by other big companies. It usually takes months and special trained consultants to install and manage such software. However as vendors move to other market segments, featuring smaller companies, different requirements arise. It is not possible for medium or small sized companies to spend as much money for business software solutions as big companies do. They especially cannot afford to hire expensive consultants. It is on the other hand not economic for the vendor to provide the personnel free of charge. One solution to this dilemma is bundling all customer support cases on special Web platforms, such as customer support forums. SAP for example has the SAP Community Network1. This has the additional benefit that customers may help each other. (...)

Software produced by big companies such as SAP is often feature rich, very expensive and thus only affordable by other big companies. It usually takes months and special trained consultants to install and manage such software. However as vendors move to other market segments, featuring smaller companies, different requirements arise. It is not possible for medium or small sized companies to spend as much money for business software solutions as big companies do. They especially cannot afford to hire expensive consultants. It is on the other hand not economic for the vendor to provide the personnel free of charge. One solution to this dilemma is bundling all customer support cases on special Web platforms, such as customer support forums. SAP for example has the SAP Community Network1. This has the additional benefit that customers may help each other. (...)