摘要
本研究旨在探討基隆市警察志工推動志願服務各構面與績效評價之程度；其次，警察志工個人基本屬性對推動志願服務之各構面與績效評價之差異情形；再者，警察機關推動志願服務構面與績效間之相關性；最後，探究警察機關推動志願服務各構面對績效之預測力，期能依據研究結果提出建議，以供警察機關採行因應措施之參考。
本研究先採焦點團體（focus groups）研究法，並以自編之焦點討論大綱為研究工具，以立意取樣方式選取基隆市警察志工進行三場次之焦點訪談，蒐集訊息，進而研製完整的研究構面及問卷內容，再以自編之調查問卷為研究工具，並以基隆市警察志工為研究母群體，採普查方式進行施測，計發放問卷303份、回收有效樣本263份；研究問卷內容包含警察機關推動志願服務之構面量表、績效之構面量表及受訪者的基本資料，對於問卷調查所得資料，利用電腦套裝軟體SPSS for windows 10.0 版，以描述性統計分析、t 檢定（t—Test）、單因子變異數分析（One-Way ANOVA）、皮爾森積差相關係數（Pearson's Contingency Coefficient）及迴歸分析（Regression）等統計分析方法進行資料處理。
本研究經實證分析，所得結論如次：
一、警察志工對於警察機關推動志願服務之各構面的評價程度，就各構面之平均數比率得分情形而言，以「管理作為」得分最高（79.2%），其次依序為「教育訓練」（78.22%），「激勵作為」（77.89%），而得分最低的則為「推展作為」（53.28%）。
二、警察志工對於績效之各構面的評價程度，就警察機關推動志願服務績效各構面之平均數比率得分情形而言，其中以「服務品質」得分最高（82.26%），其次依序為「資源有效利用的程度」（79.84%）、「目標的達成度」（78.26%），而得分最低的則為「志工與警察機關的互動性」（68.77%）。
三、警察志工個人基本屬性對警察機關推動志願服務之各構面之差異情形，其中
因性別、婚姻狀況、以前是否參加過其他的服務團隊、是否同時參加數個志
願服務團隊、服務時間等的不同，對其評價有顯著差異存在。
四、警察志工個人基本屬性對績效之各構面之差異情形，其中因年齡、職業、宗教信仰、以前是否參加過其他的服務團隊、目前是否同時參加其他的志願服
務團隊、是否同時參加數個志願服務團隊、服務時間等的不同，對其評價有顯著差異存在。
五、警察機關推動志願服務之各構面與績效間相關性
(一)「警察機關推動志願服務之各構面」對「績效之構面」均已達顯著相關，其中除了「推展作為」呈負向的關聯外，其它三個構面均呈正相關。
(二)警察機關推動志願服務之各構面與績效的相關係數為0.601，顯示兩者有高度的正相關性。
(三)警察機關推動志願服務之各構面與績效相關性之強度順序為：
激勵作為＞教育訓練＞管理作為＞推展作為
六、警察機關推動志願服務之各構面對績效之預測力
對依變項「績效」的預測力則以教育訓練的預測力最佳；另管理作為亦具有解釋力；惟激勵作為之解釋力並不高；至於推展作為變項對警察志工服務的績效則不具有預測力。 / This study has four aims. First, to probe the consequence about the volunteers on all aspects of police administration promoted voluntary service and achievement aspect in Keelung City. Second, to study the cognitive differences on the volunteer’s demographic statistics about police administration promoting voluntary service. Third, the relationship between the aspects of service of police administration promoted voluntary service and achievement. Finally, to forecast the all aspects of police administration promoted voluntary service about performance, and hope to come up with a result that can provide the police administration as a guide about policy making.
This study uses focus groups survey research for making questionnaire. Using questionnaire survey research with the volunteers of Keelung police administration as study population, and come up with 303 samples for the questionnaire with 263 successful returned samples. Acquired valid samples is then processed with SPSS for Windows 10.0 for Descriptive Statistics analysis, t-Test, One-Way ANOVA, Pearson’s Contingency Coefficient, Regression analysis..
After empirical analysis, this study comes to the conclusions as below:
1. On the mean ratio of police administration promoted voluntary service facet, management wins the highest points (79.2%) , with job training second to it (78.22%), followed by encouragement (77.89%), and promoting (53.28%) comes at the lowest.
2. On the mean ratio of achievement aspect of police administration promoted voluntary service facet, service quality wins the highest points (82.26%) , with effectiveness resource using second to it (79.84%), followed by goal achievement (78.26%), and the interaction between volunteers and police administration (68.77%) comes at the lowest.
3. On the cognitive differences on the volunteer’s demographic statistics about police administration promoting voluntary service, the reason of sex, marriage situation, whether participated in other voluntary service groups before or at the same time and service period shows different significantly.
4. On the cognitive differences on the volunteer’s demographic statistics about achievement aspect, the reason of age, job, religion, whether participated in other voluntary service groups before or at the same time and service period shows different significantly.
5. The relationships between all aspects of the police administration promoted voluntary service and achievement are as follows:
A. All aspects that the police administration promoted voluntary service reveal positively on achievement besides promoting.
B. All aspects that the police agency promoted voluntary service reveal positively on achievement.
C. The strongest relationship between all aspects that the police administration promoted voluntary service and achievement aspect is encouragement, job training and management the next, and promoting is the weakest.
6. The predictability of all aspects that police administration promoted voluntary service on the achievement are as follows:
Job training is the best independent variables for predicting achievement. The management independent variable comes to the next. The encouragement independent variable comes to the third. The promoting factor has no predicting power.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0092921062 |
| Creators | 王壽財 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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