Aim of the study: To evaluate the implementation status of the quality management system (QMS) in the Lithuanian general hospitals.
Objectives: 1. To survey the attitudes of the hospital managers and the managers of the local medical audit group towards QMS. 2. To establish the key problems arising in QMS implementation process. 3. To establish the benefits brought by QMS to the hospital. 4. To survey the attitudes of the respondents towards the adverse event management.
Results: QMS have been implemented in 63.9 per cent of the Lithuanian general hospitals. This system is currently under implementation in 22.2 per cent of the hospitals mentioned, and no QMS have been implemented so far in 13.9 per cent of the Lithuanian general hospitals. More than one third of institutions have implemented the ISO standard. Institutions wich have alredy implemented the QMS enjoy higer patient satisfaction (accordingly 5,36 (1,05) and 4,18 (2,14)), improved quality of the services provided (accordingly 6,09 (0,32) ir (4,83 (1,64)). The functioning QMS improves motivation of the employees (4,60) and the patient safety (5,83). Hospitals with the well-functioning QMS more actively record (accordingly 4,78 (2,19) and 2,73 (1,62)) and analyse adverse events (accordingly 5,41 (2,01) and 3,09 (1,97)). Recording of adverse events helps to identify problems (6,41), improve the quality of the services provided (6,13).
Conclusions: 1. QMS have been implemented in more than a half of the Lithuanian... [to full text]
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2006~D_20060614_095650-38756 |
| Date | 14 June 2006 |
| Creators | Treigytė, Loreta |
| Contributors | Kalėdienė, Ramunė, Petrauskienė, Jadvyga, Misevičienė, Irena, Gendvilis, Stasys, Bučiūnienė, Ilona, Starkuvienė, Skirmantė, Kaunas University of Medicine |
| Publisher | Lithuanian Academic Libraries Network (LABT), Kaunas University of Medicine |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060614_095650-38756 |
| Rights | Unrestricted |
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