The technological development has had a major influence on the financial market through increased digitalization and meant a big change for how banks now are operated. One of the effects is that it has changes the duties carried out by the staff who work at the banks. These changes have made the work more focused on customer service. Thus, the influence of staff has changed and become important to customers. The aim of the study is to identify factors that affect employees’ attitudes towards internal recruitment within two different banks. Based on theories, three categories have been created to compare employee attitudes and influencing factors behind attitudes in the form of internal recruitment, influencing factors in work and the importance of balance between work and life situation. The study uses a qualitative method in the form of semi structured interviews, where the sample consists of ten employees from two different banks. The study shows that there are similarities in influencing attitudes of the staff within the two banks when it comes to career opportunities, management and value creation in work. Differences in terms of experiences and the balance between work and privacy as influencing factors in staff attitudes towards internal recruitment for both banks. Proposals for continued research is measuring staff's attitudes towards internal recruitment to establish a generalized conclusion. Another suggestion is to study the organizational structure of different banks and its impact on staff's attitudes towards internal recruitment.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:du-29814 |
| Date | January 2019 |
| Creators | Mugsha, Michel, Aziz, Muhammed |
| Publisher | Högskolan Dalarna, Företagsekonomi, Högskolan Dalarna, Företagsekonomi |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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