The context surrounding the tasks of and demands on Employment Agencies is a multi faceted one, containing a variety of interested parties. This results in a complex assignment for the Employment officer to manage, especially when it comes to issues of knowing the contextual terrains as well as the needs of the clients. This study aims at reflecting upon the process of knowledge of 5 Em-ployment officers in 3 numbers of Employment Agencies through an anlysis of their experiences of knowledge. In a series of semi structured interviews with experienced Employment officers. The study explores ways of comprehending different kinds of knowledge, and the manner in which knowledge is situated and shaped in a complex interplay between setting, coworkers and ar-tefacts. The study discusses ways in which the knowledge pro-cesses employed by the Employments officers is in fact composed. The result suggest that the knowledge process of the Employment officers is an ongoing interplay between context, implicit, explicit knowledge and mediating resources as artefacts and coworkers. The knowledge of the Employment officers is situated knowledge and is created within the context of the organization and their dis-cursive practice. The result indicate that the knowledge of Em-ployment officers are in first place driven by a practice based knowledge. / Arbetsförmedlingens omvärld är mångfacetterad bestående av en stor mängd intressenter. Detta resulterar i ett komplext uppdrag, både i relation till kontexten och de arbetssökandes behov som ar-betsförmedlarna är satta att hantera. Syftet med denna uppsats är att genom arbetsförmedlares tankar och resonemang kring kunskap öka förståelsen för hur deras kunskapsprocesser samspelar. Genom 5 semistrukturerade intervjuer med arbetsförmedlare med lång er-farenhet från 3 arbetsförmedlingskontor undersöks kunskapens olika delar och på vilket sätt dessa skapas genom medarbetare, kontext och artefakter. Resultatet beskriver hur arbetsförmedlarnas kunskap bildas i ett ständigt pågående samspel mellan kontext, implicit, explicit kun-skap och medierande resurser i form av artefakter och kollegor. Arbetsförmedlarnas kunskap är situerad och utvecklas i relation till Arbetsförmedlingens kontext och diskursiva praktik.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-24974 |
| Date | January 2021 |
| Creators | Alstam, Sofia |
| Publisher | Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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