Financial assistance from social services can be described as an important protection against financial vulnerability. Many of the people that seek out to get support in the form of financial aid are vulnerable people that are in need of an income. The purpose of this study is to explore the organizational conditions that caseworkers in financial assistance perceive as significant for their work with clients. We’ve performed semi-structured interviews with seven caseworkers that work in the department of financial assistance to gather in-depth insights into their experiences and perspectives about the organizational conditions. Using Lipsky's theory of street-level bureaucracy to analyze our results, we also connected our findings to previous research in the field. The findings reveal that control, demands and information are critical organizational factors that have a significant importance for their client work. Caseworkers experience that organizational conditions complicate client interactions, worsen relationships, and limit discretion. Caseworkers also desire more understanding, trust, clearer information, and reduced workloads. Previous research highlights the importance of balancing organizational demands with client needs, emphasizing the need for supportive policies and effective communication to enhance social work practice. Future research could explore implementing new approaches suggested by caseworkers to see how these changes would impact their work and improve the quality of financial assistance. Furthermore, future research could also investigate the perspectives of the organization to gain a more comprehensive understanding of the subject.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mau-68245 |
| Date | January 2024 |
| Creators | Abdul Rahim, Osama, Özgur, Merdan Mulla |
| Publisher | Malmö universitet, Fakulteten för hälsa och samhälle (HS) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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