Liu Kit Hang Katie. / Thesis submitted in: December 2003. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2004. / Includes bibliographical references (leaves 111-117). / Abstracts in English and Chinese. / Chapter Chapter 1 --- Introduction: Flight attendants in Hong Kong --- p.1 / Research Objective --- p.1 / Flight Attendants of Samsara Airways --- p.2 / Chapter Chapter 2 --- "Literature Review: Identification, Socialization, Internalization" --- p.4 / Conceptualization Identity and Identification --- p.4 / Organizational Socialization --- p.8 / Internalization --- p.12 / Previous studies on flight attendants and a critique on emotional labor --- p.15 / Chapter Chapter 3 --- Methodology --- p.29 / Conceptual Framework --- p.29 / Research Methods --- p.31 / Major Argument and Outline of Paper --- p.35 / Chapter Chapter 4 --- To Be the salient ONE: competition among identities --- p.37 / Discursive Resources prior to joining the company --- p.37 / Border Crossing: when an outsider becomes an insider --- p.41 / Chapter Chapter 5 --- Discursive Tactics in molding a ´بFlight Attendant´ة --- p.46 / Discourse of Capital --- p.47 / "Production of Knowledge: Rules, Classification System" --- p.47 / "Constructing Lifestyle: Cultural, Economic & Social Capital" --- p.53 / Discourse of Signs --- p.65 / Language: learning the new ´بSamsara´ةEnglish --- p.65 / "Body Management: uniform, body project, grooming, behavior" --- p.66 / Discourse of Space --- p.74 / "Samsara City: workplace, leisure place, consumption place" --- p.74 / Inflight: Mixing up the private and public life --- p.76 / Conformance vs Performance --- p.80 / Chapter Chapter 6 --- Keeping it in shape: Maintenance of identity --- p.86 / "Reward and punishment: Simply the Best, Crew to Crew" --- p.86 / "More Training: ART, AEQ" --- p.88 / "Monitoring System: CPP, TIP" --- p.89 / "InHouse Publications: Samsara World, CCN，JetJet" --- p.90 / Intranet and Internet --- p.93 / Systemizing Identification --- p.96 / Chapter Chapter 7 --- "Conclusion & Discussion: Resistance, Consumerization, Internalization" --- p.99 / Resistance against private and company rules --- p.101 / Consumerization: reciprocal identification and consumerization --- p.105 / Rethinking ´بinternalization´ة --- p.106 / References --- p.111
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_324640 |
| Date | January 2004 |
| Contributors | Liu, Kit Hang Katie., Chinese University of Hong Kong Graduate School. Division of Communication. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, v, 120 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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