In response to recent economic downturn and its turmoil impact, semiconductor distributors begin to take on a customer relationship management approaches in hoping to find critical success factors. Additionally, they hope to actively strengthen internal competitiveness so that market advantage can be gained, and therefore leading to a better industry position. therefore, it is very different to establish noticeable product differentiation within this limited environment, as well as maximizing any profit gain. By emphasizing Customer Relationship development, semiconductor distributors can maintain a more long-term relationship and stay competitive. The purpose of this study is therefore listed as follows: 1.To explore the effect of industrial environment on customer relationship and the associating key factors. 2.To explore the attributes of successful business strategy, its critical factors and their effects on successful customer relationship management. 3.To evaluate on financial capability and its influence on the success of Customer Relationship Management. 4.To explore the relationship between supplier relationship management on customer relation and other critical factors. In this study, Analytic Hierarchy Process (AHP) will be used to divide the topic into two levels. First thru the use of general discussion and review on focus group, a structuralized second level, including the associating four dimensions, along with each dimension¡¦s relevance towards the success factors will be drafted. By synchronizing both AHP qualitative and quantitative data, it is then possible to establish an in-depth understanding on Customer Relationship Management in semiconductor distributors. Through this example, it is then possible to understand the critical importance behind these key factors: customization on product capabilities, ability to improve inventory turnover, and lastly, financial control capabilities.

Since Porfit Center had been applied in DuPont Company in 1920, it has become a popular business model which emphasized on elevating employees¡¦ self-commitment by sharing company¡¦s profit and has been adopted by companies around the world. For the construction industry in Taiwan, due to the decline of real estate market, the deflation of national construction plans and the action of joining into WTO, most construction companies are experiencing their difficult time and therefore are eager to make some changes. Profit Center then has been regarded as a helpful construction management tool to achieve higher performance. This thesis is a case study for a construction company that locates in southern Taiwan and is planning to introduce Profit Center into its system to improve its performance. This thesis follows Habitual Domains¡]HD¡^theory and Analytic Hierarchy Process ¡]AHP¡^method to create the key success factors ¡]KSF¡^for the case company, and a priority list that rankes by the weight index is built at the end of this thesis. To allocate their resource more efficiently for applying the Profit Center, a construction company is suggested to build its own key success factors based on the perspective of construction industry. That is, unlike emphasizing on hwo to share profit as other industries are used to, this study discovered that because high risks and frequent design¡¦s variation might greatly affect the cost of a construction project, the Profit Center in a construction firm is required to focus on how to keep encouraging its employees if the profit of the project is diminished due to the reasons as aforesaid.

Through decades of development along the thriving economy, the paper mill industry in Taiwan has had substantial growth in both quality and quantity. However, the rising trend of corporate digitalization and paperless information transmission in recent years brought the paper industry a never-before-seen impact. Therefore, this research approaches the subject from the aspect of constructing a performance evaluation model for assessment of direct labor in the paper mill industry by using the Analytic Hierarchy Process (AHP), in expectation to provide a set of more subjective evaluation model to replace the objective, impression-based evaluation method traditionally used in the dominatingly small and medium enterprise centered paper mill industry. A subjective evaluation system will provide evaluated employees information on their performance and development; through such method, the company will be able to strengthen employees¡¦ core abilities and further upgrade the company¡¦s competitiveness to achieve the goal of sustainable development. Subjects of this research are 108 member companies of the Taiwan Paper Mill Industry Association. The survey study were conducted in two stages: The first stage focused on significance analysis; in which indicators that do not have significance to the performance of direct labor in the paper mill industry are deleted. The second stage interviewed 52 companies that are currently implementing performance evaluation systems. The screened performance evaluation indicators are then calculated by the Analytic Hierarchy Process to derive their relative importance and weight. Through analysis of the Analytic Hierarchy Process, we derived an evaluation form for assessment of direct labor in the paper mill industry. Through further study, we discovered that in the performance evaluation dimensions, the work performance dimension has the highest relative importance, professional knowledge/abilities second and personal quality last. Since the full evaluation developed in this research are statistically based, it can be not only provided as a reference for evaluation activities but also converted into an internal audit system for regular evaluation and perpetual improvement to constantly reinforce the company¡¦s competitiveness. This research was also implemented on a target case for empirical study. In which, an actual evaluation with the model developed in this study was carried out. Results of the performance evaluation were highly affirmed by the higher-level management of the experimented company. They consider that this evaluation model is highly interpretative and can be used for future performance evaluation.

Capability Maturity Model Integrated (CMMI) developed by Software Engineering Institute of Carnegie Mellon University is aimed to improve the productivity of software development. From CMM to CMMI, they have been adopted worldwide. But the large numbers of unsuccessful and/or painful implementations have proved these implementations easier said than done. The software industry in Taiwan faces the challenge of global competition. Continuous improvement of productivity becomes inevitable. To achieve this goal, recently, government and non-government organizations together promote the CMMI. This thesis focuses on the Decision Analysis and Resolution of CMMI Level 3. Through the design of related methods and the development of software tools, the decision process can be more structured and more effective. Potential applications include evaluation and selection of software and hardware, outsourcing partner, tools, risk resolution alternatives or people. The typical Go/No-Go decision can also fit into it. The decision analysis methods included in this research are Multi-attribute Decision Making and Analytic Hierarchy Process(AHP). In addition, alternative screening and group decision making can be integrated into the above methods.

The purpose of this research is adopting IPP evaluation mode to construct the evaluation indicators of elementary schools and its weight system. By way of studying documents and analyzing the evaluation indicators of school affairs already done by 9 counties and cities, there are 3 evaluation fields, 14 evaluation items and 84 evaluation indicators generalized. The researcher chooses the Delphi expert members through recommendations and from finding the scholars who have acquired specialties related to school evaluation . The 28 members include administrative staffs from education bureaus of county and city governments, specialists from teachers training institutes, parent organization, teacher organization, school executives, and schoolteachers. The Delphi members¡¦ main task is to make a judgment about the fitness of evaluation indicators and its weight system. After 3 times of Delphi questionnaires, the fitness of evaluation indicators are acquired. In the mean time, there¡¦s one relative weight questionnaire at the third time, and AHP is adapted to construct its weight system. The research results indicate: I. The main connotations and the evaluation indicators of elementary school evaluation . II. The ¡§Delphi Questionnaires" construct the fitness of evaluation indicators contents of elementary school affairs. III. The ¡§relative weight questionnaires¡¨ construct the weight system of evaluation indicators contents of elementary school affairs. Part 1. Large evaluation fields This includes three evaluation levels, and the titles and weights are as follows: ¡§B Process indicator ¡¨ Weight 37.65% ¡§A Input indicator¡¨ Weight 32.13% ¡§C Product indicator ¡¨ Weight 30.22% Part 2. 14 evaluation Items (1) ¡§A Input indicator¡¨ includes 4 evaluation indicators , and the titles and weights are as follows: ¡§A-2 Teachers¡¦ Ability Quality" Weight 13.20% ¡§A-1 Plans and Goals¡¨ Weight 8.74% ¡§A-3 Teaching Resource Facilities¡¨ Weight 6.15% ¡§A-4 School Environment Plan¡¨ Weight 4.04% (2) ¡§B Process indicator¡¨ includes 6 evaluation indicators, and the tit 1000 les and weights are as follows: ¡§B-1 Principal Leadership¡¨ Weight 10.29% ¡§B-4 Teaching Execution¡¨ Weight 6.37% ¡§B-3 School Atmosphere¡¨ Weight 6.04% ¡§B-2 School Executive Administration" Weight 5.37% ¡§B-6 Students¡¦ Affairs and Counseling¡¨ Weight 4.08% ¡§B-4 Curriculum Design and Execution¡¨ Weight 4.78% (3) ¡§C Product indicator¡¨ includes 4 evaluation indicators, and the titles and weights are as follows: "C-1 Students¡¦ Learning Performance¡¨ Weight 15.77% ¡§C-2 Teachers¡¦ Professional Growth¡¨ Weight 7.63% "C-3 Relationship of School and Community¡¨ Weight 3.26% Part 3. 84 evaluation indicators Concerning the weights of 84 evaluation indicators are not devised in this research. The goal is to leave the right to those government education organizations to decide whether to add or subtract the evaluation indicators according to their own backgrounds and flexible application of reality. IV. The evaluation indicators of assessing elementary school affairs are construct upon ¡§Investment-Process-Production¡¨ mode, and they bear connotations of equivalent importance. V. The evaluation indicators of assessing elementary school affairs construct by this research VI. constructing the evaluation indicators of assessing elementary school affairs, the three are equally important, IPP ¡§Investment-Process-Production¡¨. VII. Based on the constructing weight order, the prior indicators may be chosen to implement evaluation if necessary. VIII. Students are the main part of education. Emphasize students' learning performance. IX. Based on the most important indicator order, the prior indexes may be chosen to implement evaluation if necessary. X. Suggestions to follow-up research

Abstract There have been lots of M&A, alliance and restructuring activities occurred in the chemical industry all over the world since 2001. In order to operate the business successfully, the best way is through innovation instead of taking restructuring, cost down and/or M&A strategy only. Usually, chemical material should be well mixed or prepared to get unique properties for application. R&D and innovation are the good solutions. Under such circumstances, in order to win the game and even to survive, the chemical firms need to make changes of their products to be more value-added and keep their sustaining competitive advantages . This study has surveyed the questionnaires which were answered from the high value-added chemical firms, government, educational and research institutes. Analytic Hierarchy Process (AHP) was adopted for analysis. Our findings are: 1. The ratings of the importance in the second level of AHP are: ¡]1¡^The members participating in the innovation ¡]2¡^Organization system ¡]3¡^Protection of innovation ¡]4¡^Environment of the firm 2. The top five important factors in the third level of AHP are: ¡]1¡^Opinions from the industry---communication ability of the R&D director, firm secrecy protection mechanism, CTO can make the consequences of decisions for R&D innovation activities to take, relationship between firms and customers, participation of the R&D director in corporate strategy formulation ¡]2¡^Opinions from the government, educational and research institutes--- organizational culture of supporting venture and tolerating mistakes in the innovation process, CTO can make the consequences of decisions for R&D innovation activities to take, communication ability of the R&D director, firm secrecy protection mechanism, participation of the R&D director in corporate strategy formulation ¡]3¡^Opinions from the industry, government, educational and research institutes--- communication ability of the R&D director, firm secrecy protection mechanism, CTO can make the consequences of decisions for R&D innovation activities to take, participation of the R&D director in corporate strategy formulation ,organizational culture of supporting venture and tolerating mistakes

In today¡¦s world of highly developed economies, the average yearly consumption of paper per person is usually considered as an index of living standard. The paper industry is one of the basic industries necessary to our daily lives and an indispensably important industry in the domestic economic development. Basically, paper is a cheap medium that can be used for a wide range of purposes. Compared with other media, it has strong competitiveness. And as the industry is growing more mature, it is necessary to further investigate how to expand the market and enhance manufacturer¡¦s profit, so as to reach the goal of sustainable management of an enterprise. In order to evaluate whether the salespersons in the paper industry are able to bring profit for the company, a systematic appraisal system has to be established. This study broke through the conventional performance evaluation method adopted in the paper industry and proposed to use the 4 constructs of Balanced Scorecard as the constructs for performance evaluation, in an attempt to develop a comprehensive appraisal system. Among these 4 constructs, except the ¡§finance¡¨ and ¡§customer¡¨ constructs that were evaluated with objective quantitative indices, ¡§internal workflow¡¨ and ¡§learning and growing¡¨ constructs were subjective qualitative indices. Literature review was first conducted to induce the items for evaluating salesperson¡¦s performance. Through a survey on expert¡¦s opinions, indices considered as more imperative were derived to build the hierarchical structure of performance evaluation. Analytic Hierarchy Process (AHP) was then applied to calculate the weight of each index. Finally, empirical verifications were conducted to gain the agreement of the paper industry, in hope of providing a reference for the managers of the industry. Regarding to the structure and weight of the performance index established in this study for salespersons in the paper industry, the conclusions were made as follows: 1.The establishment of a performance appraisal system: 19 evaluation indices were developed, based on the 4 major constructs of Balanced Scorecard. 2.Weight of performance evaluation indices: Among the 4 major constructs of Balanced Scorecard, ¡§customer¡¨ was the priority, followed by the ¡§finance¡¨ construct. The overall weight of the two construct accounted for 60%. And among the 19 other indices, ¡§integrity¡¨ had the highest weight, and the rest of the top 5 indices were: gross profit margin rate, concept of cost, customer satisfaction, and achievement of collection. 3.Empirical verifications: This study conducted empirical verifications on a paper manufacturer, and the analysis results were consistent with the subjective evaluations of the high-ranking supervisors in the company. It was believed that the performance indices proposed in this study possessed high objectivity and accuracy, and could be used as a reference for performance evaluations in the future.

The ocean covers more than 70% of the earth¡¦s surface. Taiwan is surrounded by the sea. The defense of the coastal areas and territorial waters depends on the navy, and the navy must make use of various types of warships to exercise command of the sea and safeguard marine peace. With the development of science and technology, weaponry today is more complicated. In order to meet the demand for fighting, warships have higher particularity and complexity than commercial ships. So during the construction of warships we must control the quality of shipbuilding, and guarantee that every performance of a warship can match the demands of fighting, and reach the best result of fighting applications. Based on the government policy of "domestic construction of warships", and the downsizing program of the military. This thesis will start from documented discussions, according to the characteristics of warships¡¦ construction, and adopt the Analytic Hierarchy Process (AHP) to exploit multi-estimate criteria models of the naval supervisors and the shipyard operation system. Then calculate the weights of all the characteristics and use the Quality Function Deployment (QFD) to build up the house of quality. This study will combine the theoretical and actual experiences to discuss the relation between the demands of the customer (navy) and the shipyard operation system. Several recommendations have been made in order to improve overall performance of the domestic construction of warships. We hope that domestic shipbuilding corporations can do long-term planning and investment on the construction of warships. The navy can also perform warships¡¦ construction frugally and independently. In this way, the navy and the domestic shipbuilding corporations can understand each other better and get the best benefits.

For studying the global cities famous for music, this Thesis classifies them according to four areas: Music Symbol, Music Landmark, Music Festival and Music Tradition, respectively. And then extract the successful factors for Kaohsiung city marketing use from four cases¡¦ definition, development, the role of government and business model. This study also survey music resources using Due Diligence method in Kaohsiung city. And then generalize some suggestions from comparing and analyzing some potential music resources between Kaohsiung city and the global case. Finally, this study examines all suggestions by interviewing related experts using AHP method.

The applications of mobile phone provide limitless convenience to people¡¦s life. 3G mobile phone provides a great contribution to communications due to wide range bandwidth. 3G mobile phone is able to economize on communicating time and space. Therefore, it plays an important role in the currently mobile market. In addition the governments have devoted much resource on 3G mobile learning as the hardware and software. The study aims to examine the female consumers of 3G mobile phone and consider the market of mobile phone industry, mobile phone technology and further development of mobile phone. Related literatures are sourced from the develop background of the current mobile market, demand of the mobile phone market and consumer characteristics in order to filter out the priority setting of those six categories as follows: network connection, hardware design, safe internet, business model and the mobile service of convenient and appreciations. Beside this, it also presents that the priority setting might change as a matter of time. Research method is Analytic Hierarchy Process (AHP). In the project, questionnaire results provide the bulk of the data, with the interviews intended to provide a more contextual element to the work. The questionnaire was developed and sent out to female consumers of 3G mobile phone; and the interviews were carried out with some professors of 3G mobile leaning. The results of this study suggested that the main female consumers of 3G mobile phone are young ladies who have higher education and these consumers need to receive a lot of information to help them handle works. In addition it can help them to develop the commutations. In other words, 3G mobile phone can bring more convenient in life and work. Meanwhile, the key point to promote the 3G mobile phone is the service of applications; especially the service refers to the characteristics of 3G mobile phone. For female consumers, service design should focus on female characteristics of life and special demands. For example, the service of fixing and tracking design is better for married women who have children; the service of providing life information is suit for young business ladies. After developing the service of applications, users will be used to 3G mobile phone. Then, it could be successful to expand the 3G mobile phone market of the female consumers.