by Alfred Cheng Hung Chi, Chan Sik Kuk. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 82-84. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.v / ACKNOWLEDGMENT --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- PROBLEMS AND METHODOLOGY --- p.6 / Chapter III. --- THE PAPER-BASED TRADING SYSTEM & THE EDI TRADING SYSTEM --- p.10 / Chapter IV. --- EXISTING EDI NETWORKS --- p.19 / Chapter ´Ø --- SWIFT --- p.19 / Chapter ´Ø --- TradeNet --- p.22 / Chapter ´Ø --- Intertrade --- p.25 / Chapter V. --- CONSIDERATIONS FOR A COMMUNITY-WIDE EDI NETWORK IN HONG KONG --- p.28 / Chapter ´Ø --- Legal Issues --- p.29 / Chapter ´Ø --- Regulatory Issues --- p.34 / Chapter ´Ø --- Security --- p.38 / Chapter ´Ø --- Standards --- p.40 / Chapter ´Ø --- Linkage with Global Networks --- p.42 / Chapter ´Ø --- Chinese EDI Capabilities --- p.42 / Chapter ´Ø --- Franchise --- p.45 / Chapter VI. --- DEVELOPMENT PLAN --- p.47 / Chapter ´Ø --- The Role of the Hong Kong Government --- p.47 / Chapter ´Ø --- Development Plan --- p.50 / Chapter VII. --- CONCLUSIONS --- p.52 / APPENDIX --- p.53 / Chapter 1. --- Case Study On EDI Network - TradeNet --- p.53 / Chapter 2. --- Message Standards --- p.64 / Chapter ´Ø --- Available EDI Message Standards --- p.65 / Chapter ´Ø --- UN/EDI FACT --- p.67 / Chapter 3. --- Message Handling Standard - X.400 --- p.70 / Chapter ´Ø --- What is X.400 ？ --- p.70 / Chapter ´Ø --- Why X.400 ？ --- p.72 / Chapter ´Ø --- Security and Audit --- p.73 / Chapter ´Ø --- Acknowledgement --- p.74 / Chapter ´Ø --- Performance --- p.74 / Chapter ´Ø --- Commitments and X.500 --- p.75 / Chapter 4. --- Trading Documents --- p.77 / BIBLIOGRAPHY --- p.82

En la investigación “La comunicación interpersonal y la gestión organizacional en los trabajadores de la Compañía Americana de Conservas Pisco – Perú 2018”, Se ha elegido este tema puesto que la comunicación interpersonal es de suma importancia para los intereses de la empresa en el marco de expansión y crecimiento, considerando realizar este estudio puesto que serviría de buen sustento para implementar acciones de mejora con las miras futuras, el área de RRHH ha diagnosticado que es un aspecto en debilidad y que necesita ser abordado con mayor contundencia para poder brindar a los trabajadores mayor bienestar y tranquilidad respecto a la transparencia de la comunicación interpersonal y brindar a los trabajadores una mayor cercanía entre todos los puestos y mandos de la organización. El presente estudio se basó en el FODA institucional desarrollado por los investigadores La presente investigación presenta el siguiente problema de estudio, ¿De qué manera se relaciona la variable comunicación interpersonal y la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018?, siendo su objetivo, Describir cómo se relaciona la variable comunicación interpersonal y la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018 y su hipótesis , La variable comunicación interpersonal se relaciona significativamente con la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018. La metodología planteada tiene su base en un Paradigma Positivista, cuyo enfoque es Cuantitativa y su estadística es no paramétrica, su tipo es aplicada, su diseño es correlacional y presenta un corte de criterio transversal, su método es hipotético – deductivo, la población y muestra 73 y 62 trabajadores de la empresa en estudio. Se utilizo el SPSS 25, Microsoft excell y la opción del Gmail – Form que son encuestas en línea los mismo que fueron remitidos a sus móviles y cuentas de correo Gmail para que presenten o remitan las respuestas del instrumento validado planteado en la investigación. Podemos llegar a la conclusión estadística que se comprobaron las hipótesis planteadas por el investigador “La variable comunicación interpersonal se relaciona significativamente con la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018” Podemos afirmar que el aporte del presente estudio servirá para concientizar a los líderes de gestión la suma importancia de la comunicación interpersonal en la organización para que el personal pueda tener mayor recepción y entendimiento de aspectos relevantes de la empresa. Asimismo, para invertir en la colocación de hitos comunicacionales en la organización que garanticen la efectividad: Murales, Altavoces, Televisores, etc. Para alinear estrategias en las diferentes gestiones interdepartamentales que permitan trabajar la comunicación entre los colaboradores. Elaborar un plan de formación para resaltar la importancia de la comunicación y el correcto uso de los medios de comunicación interno. / In the research "Interpersonal communication and organizational management in the workers of the American Company of Conserves Pisco - Peru 2018", this topic has been chosen since interpersonal communication is of great importance for the interests of the company within the framework of expansion and growth, considering this study as it would serve as a good support to implement improvement actions with future goals, the HR area has diagnosed that it is an aspect in weakness and that needs to be addressed with greater force in order to provide workers greater well-being and tranquility regarding the transparency of interpersonal communication and providing workers with greater proximity between all the positions and commands of the organization. The present study was based on the institutional SWOT developed by the researchers The present research presents the following study problem: How is the variable interpersonal communication and the organizational management variable related to the workers of the American company Pisco - Perú 2018 ?, being its objective, Describing how the variable is related interpersonal communication and the organizational management variable in the workers of the American company of preserves Pisco - Peru 2018 and its hypothesis, The interpersonal communication variable is significantly related to the organizational management variable in the workers of the American company of preserves Pisco - Peru 2018. The proposed methodology is based on a Positivist Paradigm, whose approach is Quantitative and its statistics is non-parametric, its type is applied, its design is correlational and presents a cut of transversal criteria, its method is hypothetical - deductive, the population and sample 73 and 62 workers of the company in e studio We used the SPSS 25, Microsoft excell and the option of Gmail - Form which are online surveys the same ones that were sent to their mobile and Gmail email accounts to present or send the answers of the validated instrument proposed in the investigation. We can reach the statistical conclusion that the hypotheses raised by the researcher were verified "The interpersonal communication variable is significantly related to the organizational management variable in the workers of the American company of preserves Pisco - Peru 2018" We can affirm that the contribution of this study will serve to make management leaders aware of the importance of interpersonal communication in the organization so that staff can have greater reception and understanding of relevant aspects of the company. Also, to invest in the placement of communicational milestones in the organization that guarantee effectiveness: Murals, Speakers, Televisions, etc. To align strategies in the different interdepartmental managements that allow communication between collaborators to work. Develop a training plan to highlight the importance of communication and the proper use of interpersonal media. / Tesis

Abstract not available

In times of rapid economic development and internationalization of business, effective cross-cultural communication among managers remains a challenge. This thesis aims to research and analyze cross-cultural communication in business context based on qualitative case study of a small Swedish company and its international business partners. Previous research has focused on differences and similarities in people’s behaviour and ways of communication based on their cultural background. Through in-depth analysis and application of existing theories to the chosen case study company, the findings of this research demonstrated that although national culture does have an undeniable influence on people’s behaviour and their communication style, implications in communication between business partners of different cultural backgrounds often connected to an individual approach to cross-cultural communication. A great emphasis was placed on the language being one of the biggest communication challenges facing SMEs in international arena. Finally, misunderstandings occurring due to communication through technological devices were discussed.

Thesis (M.Comp.Sc.)--University of Wollongong, 2006. / Typescript. Includes bibliographical references: leaf 66-72.

Thesis (doctoral)--Universität zu Köln, 2003. / Includes bibliographical references (p. 553-603).

Thesis (MPhil)--University of Stellenbosch, 2001. / ENGLISH ABSTRACT: The communication of the financial services group Sanlam was investigated to determine whether good communication plays a role in a company's successes. Communication in the company is fairly complex because Sanlam consists of various businesses that operate independently. Communication in Sanlam is nevertheless important, and the holding company as well as the businesses realise this. Sanlam's comprehensive communication with one of its most important target groups, namely shareholders and institutional investors, is proof of this. As Sanlam did not have shareholders until its listing in November 1998, communication with this group was not required before this date. Today it is extremely important to inform both the shareholders and analysts in detail about the company's financial results, activities and achievements to ensure success. Based on this information, analysts make deductions about the company and recommendations as to whether or not Sanlam shares are a good investment. Shareholders who have not been properly informed can therefore have a significant effect on the company's financial successes. There are a number of ways in which communication takes place with the various target groups inside and outside the company. Internal communication is regarded as important and internal newsletters, e-mail, television broadcasts and the Intranet are some of the tools used to inform staff. External communication also plays an important role. This includes, among other things, communication with shareholders and institutional investors, policyholders, the government and the general public. External communication mediums include, among other things, the main stream media as well as community press, the Sanlam Club magazine, letters, television broadcasts, the Internet, functions, corporate social involvement projects and sponsorships. As already mentioned, Sanlam consists of various businesses, of which Sanlam Personal Finance (SPF) is the largest. Communication in this business is discussed. SPF is responsible for its own internal as well as external communication and is mostly independent as far as this is concerned. SPF's means of communication and target market also differ from those of the Corporate Affairs department. From the study it is clear that Sanlam's communication plays a role in the company's successes. Although there is not always the required co-operation between the businesses and the holding company as far as communication is concerned, there is definitely the feeling that communication is important and that an effort should be made to ensure it is used to the company's advantage. / AFRIKAANSE OPSOMMING: Die finansiëledienstegroep, Sanlam, se kommunikasie is ondersoek om vas te stelof goeie kommunikasie 'n rol in 'n maatskappy se sukses speel. Kommunikasie in die maatskappy is taamlik kompleks aangesien Sanlam uit verskillende besighede bestaan wat onafhanklik opereer. Kommunikasie is egter belangrik en die houermaatskappy sowel as die besighede besef dit. Sanlam se uitgebreide kommunikasie met een van sy belangrikste teikengroepe, naamlik aandeelhouers en institusionele beleggers, is 'n bewys hiervan. Tot en met die notering van die maatskappy in November 1998 het Sanlam nie aandeelhouers gehad nie en was kommunikasie met dié groep dus nie nodig nie. Vandag is dit uiters belangrik om aandeelhouers en analiste baie goed oor die maatskappy se finansiële resultate, sy doen en late en prestasies in te lig om sukses te verseker. Analiste maak na aanleiding van dié inligting afleidings oor die maatskappy en doen aanbevelings aan potensiële beleggers of dit 'n goeie belegging is om in Sanlam-aandele te belê of nie. Swak ingeligte aandeelhouers en analiste kan dus 'n wesenlike invloed op die maatskappy se finansiële suksesse hê. Daar is talle manier waarop met die verskillende teikengroepe binne en buite die maatskappy gekommunikeer word. Interne kommunikasie word as belangrik beskou en interne nuusbriewe, e-pos, televisie-uitsendings en die Intranet word onder meer gebruik om personeel in te lig. Eksterne kommunikasie speelook 'n belangrike rol. Dit sluit onder meer kommunikasie met aandeelhouers en institusionele beleggers, polishouers, die owerheid en die breë publiek in. Eksterne kommunikasiemediums sluit onder meer die hoofstroommedia sowel as die gemeenskapspers, die Sanlamklub-tydskrif, briewe, televisie-uitsendings, die Internet, onthale, korporatiewe maatskaplike betrokkenheidsprojekte en borgskappe in. Sanlam bestaan uit verskillende besighede waarvan Sanlam Persoonlike Finansies (SPF) die grootste is. Kommunikasie in dié besigheid word bespreek. SPF is verantwoordelik vir sy eie interne sowel as eksterne kommunikasie en tree in 'n groot mate onafhanklik op. Hulle manier van kommunikeer en hul teikenmark verskilook van dié van die afdeling Korporatiewe Aangeleenthede. Uit die studie is dit duidelik dat Sanlam se kommunikasie 'n rol speel in die maatskappy se suksesse. Hoewel daar nie altyd die nodige samewerking tussen die besighede en die houermaatskappy bestaan wat kommunikasie betref nie, is daar beslis 'n gevoel dat kommunikasie belangrik is en dat moeite gedoen moet word om te verseker dat dit tot die maatskappy se voordeel aangewend word.

This study identifies the need for intercultural business communication competence and contends that a course in this field is of particular relevance to South African organisations. The aim of this study is to identify, through needs analysis, the specific intercultural business communication requirements of lscor managers with regard to Japan. The requirements are identified in such a way that they may be used as the criteria for an intercultural business communication course. Quantitative and qualitative research methods were used in the study. The results of the research indicate that managers generally lack knowledge of various communication aspects relating to Japan. Participants also indicated a high degree of culture shock in terms of specific intercultural factors. The findings of the study form the content topics around which a course in intercultural business communication may be developed. The relative value of the topics to specific managers is also identified. / Communication Science / M.A. (Communication)

Made available in DSpace on 2016-08-03T12:30:19Z (GMT). No. of bitstreams: 1 Rodolpho Weishaupt.pdf: 1306770 bytes, checksum: dd28e28a25bbec69ecfd6dcfb23e90d8 (MD5) Previous issue date: 2005-12-12 / This thesis will have a discussion about Communications as an instrument of business intelligence in a university environment. She will intend to demonstrate that Communications will add competitive advantage to the organizations that take part in the educational market. The present research will justify in theoretical references of the Science of Communications and of the Strategic Planning and the methodological procedures which includes, farther on the extensive bibliographic revision and documents analysis, the technique of participant observation, as the well the group activities of the study of Communications and Integration between the years of 2003 until 2005, that integrated the Strategic Planning of UMESP- Methodist University of São Paulo. At the end of the thesis, searched to construct a map the necessary conditions of communications to constitute effectively in the process of business intelligence, incorporating the Strategic Management of the organizations. We have to acknowledge that Business Communication still has to succeed in some challenges and some of them, necessarily, are not easy to overcome. It is essential to consider always that Business Communication doesn t flow in the empty space; it doesn t accomplish at the organization margin, but still is internally associated with a particular system of management, to one specific organizational culture, and it is a expression, therefore, of a tangible reali ty. In orderto the Business Communication to assume as strategic this condition will favored to the management, organizational culture as well as the adequate allocation of resources such as (people, technology, finance), without it doesn t become reality. Then, if these presupposed are not satisfied, it will be premature to conclude the character in the Strategic of Business Communication. Still, the communication will not be as strategic as in the only function of the work of more or less competent of the professionals of communications. There are some requirements, unfortunately, that we don t have control of them. In brief, this thesis will analyze three central questions. The first one, concerns the strategic concept. The second can be named ethos organizational which inserts the communicational practice. Finally, we study the basic conditions to the strategic communications that really prevails. / Esta tese trata da comunicação como instrumento de inteligência empresarial numa instituição de ensino superior. Ela pretende demonstrar que a comunicação agrega vantagem competitiva às organizações que atuam no mercado educacional. O presente trabalho se fundamenta em referenciais teóricos das ciências da Comunicação e de Planejamento Estratégico, e seus procedimentos metodológicos incluem, além de revisão bibliográfica extensiva e análise de documentos, a técnica da observação participante, com o acompanhamento das atividades do grupo de trabalho intitulado Comunicação e Integração entre os anos 2003 e 2005, que integrava o Planejamento Estratégico da UMESP Universidade Metodista de São Paulo. Ao final do trabalho, buscou-se mapear as condições necessárias para que a comunicação se constitua efetivamente num processo de inteligência empresarial, incorporando-se à gestão estratégica das organizações. Admitimos que a Comunicação Empresarial ainda tem de vencer alguns desafios e que eles, necessariamente, não são fáceis de serem superados. É necessário considerar sempre que a Comunicação Empresarial não flui no vazio, não se realiza à margem das organizações, mas está umbilicalmente associada a um particular sistema de gestão, a uma específica cultura organizacional e que é expressão, portanto, de uma realidade concreta. Para que a Comunicação Empresarial seja assumida como estratégica, essa condição deverá ser favorecida pela gestão, pela cultura e mesmo pela alocação adequada de recursos (humanos, tecnológicos e financeiros), pois sem os quais ela não se realiza. Logo, se estes pressupostos não estiverem devidamente satisfeitos, será prematuro concluir pelo caráter estratégico da Comunicação Empresarial. Mais ainda: a comunicação não será estratégica em função unicamente do trabalho mais ou menos competente dos profissionais de comunicação. Há exigências outras que, infelizmente, fogem ao seu controle. Em resumo, nesse trabalho são analisadas três questões centrais. A primeira delas diz respeito ao conceito de estratégia. A segunda refere-se ao chamado ethos organizacional em que se insere a prática comunicacional. Finalmente, são examinadas as condições básicas para que a comunicação estratégica realmente prevaleça.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Public Management In the Faculty of Business at the Cape Peninsula University of Technology 2013 / Over the past few decades the study of intercultural communication has expanded to cover a diverse set of variables deriving from the concepts "communication" and "culture" and the combination of communication and culture. As is the case for the communication discipline itself, the study of intercultural communication is influenced by traditional disciplines such as anthropology, linguistics, philosophy, psychology and sociology (Chen & Starosta, 2005:13). The development of a global mindset has become pivotal for further human progress. This mindset can only result from intercommunication among diverse people (Chen & Starosta, 2005:4). Intercultural communication is essential to any organization or department as it is a process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and non-verbal signs differently. The purpose of this study was to devise a communication strategy which will address intercultural communication, specifically designed to assist managers dealing with intercultural differences. The core objective of this study was to establish whether the existing Communication Policy of the Department of Justice and Constitutional Development (DOJ&CD) adequately addresses intercultural communication in the work place and to verify the level of understanding of culture amongst employees of the DOJ&CD Western Cape Regional Office (WC RO) in order to determine whether a lack of cultural knowledge contributes to miscommunication in the department. In order to reach its objectives, the study employed a quantitative research approach whereby a non-probability sampling design in the form of a convenience sampling method was adopted and considered appropriate for this study, with specific reference to the DOJ&CD (WC RO). In terms of collecting the data, the study made use of structured questionnaires as a data collection method whereby questionnaires were administered and distributed to 85 employees of whom 70 participated. The results of the study reveal that cultural differences lead to misunderstandings, while lack of cultural knowledge is a major contributing factor of miscommunication within the DOJ&CD (WC RO). It is recommended that employees acquire knowledge about other cultures which will improve their understanding and reduce the chances of miscommunication in a multi-cultural environment to enhance intercultural communication and provide a harmonious working environment amongst employees of the DOJ&CD (WC RO) and the Public Service as a whole.