Multi-skilling, an organisational strategy aimed at increasing the skill repertoire of the worker with the intent of facilitating the role and task flexibility among organisational members, is investigated.A literature review on the subject identified a number of factors contributing towards the development of a multi-skilled workforce. These ranged from the abolition of demarcation restrictions between jobs and skill-based pay systems, to the modification of the supervisory role. However, the literature fails to consider the role of technology in such developments. It was suggested that this was central to the development of skills.A framework was proposed that hypothesized a relationship between technological uncertainty the extent to which task activities are varied and difficult and skill requirements. It was further hypothesized that technology influences the structuring of activities within organisational subsystems. It was suggested that these would act either to facilitate or inhibit multi-skilling development.The structuring of activities within a unit consist of specialisation (the number of different tasks assigned to the unit); standardisation (the degree to which policies, rules, and procedures are formalised and used to guide action); interchangeability (the extent to which A can perform Bs job at short notice, and vice versa); locus of authority (the source of decision-making authority within the unit, for example, the supervisor rather than the worker); and skill heterogeneity (the variability in skill composition among unit members).A preliminary evaluation of the framework was carried out in an organisation engaged in the processing of mineral ore, with a largely semi-skilled workforce (N=165), where a multi-skilling programme was in progress.Evidence was presented that suggested a relationship between the level of technological uncertainty and ++ / skill development. However, the results failed to confirm the pervasive influence of technology with regard to the structuring of activities within subsystems. Instead, technological uncertainty was significantly related to the design of jobs, and specifically to the degree of the standardisation of jobs of organisational members. Also, contrary to the anticipated direction, there was an association between perceived standardisation of activities within subsystems and job satisfaction.

[pt] A flexibilidade de manufatura tem sido considerada uma vantagem competitiva muito importante para as empresas na atualidade. Considerando que o seu uso efetivo pode exercer influências sobre o nível de diferencial competitivo de uma empresa, neste estudo procurou-se observar de que modo esse importante fator tem sido percebido e efetivado no âmbito de micro e pequenas empresas - MPEs. Desenvolve-se, inicialmente, uma revisão bibliográfica abordando diversos aspectos relacionados à flexibilidade de manufatura, como definição e conceituação, classificação e relacionamento entre dimensões, medição e operacionalização, para definir uma visão consistente e atualizada do tema. E, a partir de um estudo de campo envolvendo cinco MPEs, são desenvolvidas considerações sobre o ambiente competitivo, prioridades gerenciais, importância e efetivação de diferentes dimensões, procurando capturar o posicionamento dessas empresas em relação à flexibilidade de manufatura. / [en] Manufacturing flexibility has been considered one of the most important competitive advantages to the firms nowadays. As the effective use of manufacturing flexibility can influence the competitive level of a firm, this study aims to observe how this important factor has been perceived and used by managers of small enterprises. Initially, a literature review is developed in order to define a consistent and updated view of some aspects of manufacturing flexibility such as definition and conceptualization, classification and relationship between dimensions, measurement and operationalization. Then, based on a field work involving five small enterprises, some patterns related to the competitive environment, to management priorities and to the importance of ten manufacturing flexibility dimensions are identified and show the managers` perspective about these questions in the manufacturing flexibility context. / [es] En la actualidad, la flexibilidad de manufactura es considerada una ventaja competitiva de grande importancia para las empresas. Considerando que el uso efectivo puede ejercer influencias sobre el nível de diferencial competitivo de una empresa, este estudio observa de que modo ese factor ha sido comprendido e implementado en el ámbito de micro y pequeñas empresas - MPEs. Con el objetivo de definir una visión consistente y actualizada del tema, se realiza una revisión bibliográfica que aborda diversos aspectos relacionados a la flexibilidad de manufactura, como definición y conceptuación, clasificación y relación entre dimensiones, medición y operacionalización. A partir de un estudio de campo que comprende cinco MPEs, se desarrollan consideraciones sobre el ambiente competitivo, prioridades gerenciales, importancia y efectivación de diferentes dimensiones, procurando capturar la posición de esas empresas en relación a la flexibilidad de la manufactura.