Apresenta um levantamento abrangente de novas considerações sobre Sistemas de Medição de Desempenho (SMD) e o novo panorama ambiental que envolve as empresas e impacta suas formas de avaliação de desempenho. Compila, a partir desses estudos, os principais requisitos de SMDs em uma tabela e propõe um modelo conceitual para sistema de medição de desempenho. Identifica, também, um sistema computacional para suportar o processo de gestão estratégica de desempenho em empresas. Analisa a satisfação desse sistema computacional estudado em relação aos principais requisitos levantados e compilados. As análises em relação a essa satisfação são feitas segundo a percepção do autor desse trabalho, treinado nesta ferramenta, e de profissionais de empresas que utilizam o sistema avaliado. A percepção desses profissionais é obtida por meio da realização de entrevistas em uma pesquisa de campo, guiadas por um questionário. / It presents a wide literature survey on rising considerations about Performance Measurement Systems (PMS) and the modern environmental which surrounds the companies and impacts their performance evaluation system. It compiles from this survey the main PMS requirements in a table and it suggests a conceptual model for performance measurement system. It identifies, too, a commercial computer-based system in order to support strategic performance measurement management. It also analyzes how the PMS requirements are satisfied by the computer-based system, based on the author perception, who was trained at this tool, and on the perception of customers of this system. The assessment of these customer\'s perceptions were made in site through questionnaire based interviews.

Made available in DSpace on 2016-06-02T19:52:01Z (GMT). No. of bitstreams: 1 DissMEAPC.pdf: 3917683 bytes, checksum: a6136d785a65f3e03064fb1b797087c8 (MD5) Previous issue date: 2004-08-20 / This dissertation aims to investigate the implementation of Balanced Scorecard (BSC) in two large companies that operates in Brazil. The realization of the inadequacy of traditional performance measurement systems based on Managerial Accounting that occurred from the beginning of the twenty-century due to the new external and internal operational conditions faced by the most of the companies, many performance measurement systems have been proposed. The most visible result of such revolution is the BSC applied worldwide as well as in Brazil. The BSC has evolved from a performance measurement system to a strategic management system. With relation to Brazil, it is known the growing number of companies adopting the BSC but little empirical research can be found on implementation. The adopted research method was the case study in order to capture the different perspectives on implementation, by conducting semi-structured interviews with people involved in it. Furthermore, the investigation allowed observation of concrete aspects of the implementation. The empirical findings show the implementation of third generation BSC, that is, BSC applied as strategic management system in both companies. With the BSC implementation the culture of strategic planning was implemented or strengthened in the studied companies. The information technology has played a very important role to communicate the strategy but alone it was not enough being also necessary, among other aspects, a good communication plan and the top management support. Also, it was observed that the stakeholder vision regarding performance measurement was limited. Although the BSC is a simple concept it was hard to be implemented because it required the involvement of many people who did not have the same understanding of strategy. / O objetivo desta dissertação é estudar as experiências de implementação do BSC envolvendo duas empresas de grande porte no Brasil. Após o entendimento da inadequação dos sistemas de medição de desempenho tradicionais, oriundos da Contabilidade Gerencial do início do século XX, frente às novas condições operacionais tanto internas quanto externas da maioria das empresas, novos sistemas de medição de desempenho foram propostos. Dentre eles, aquele que mais se destaca na aplicação nas empresas, ao redor do mundo quanto no Brasil, é o Balanced Scorecard (BSC). O BSC evoluiu de um sistema de medição de desempenho para um sistema de gestão estratégica. Especificamente no caso brasileiro, observa-se que é crescente o número de empresas que estão adotando o método, mas poucos relatos existem sobre a implementação. Para o desenvolvimento desta pesquisa, o procedimento de pesquisa adotado é o estudo de casos que permitiu captar diferentes aspectos da implementação do BSC por meio de entrevistas semi-estruturadas com pessoas envolvidas na implementação. Além disso, a investigação de campo permitiu observar aspectos concretos da implementação. Os resultados apontam que as duas organizações estudadas implementaram um BSC é de 3ª geração, sendo o mesmo utilizado como um sistema de gestão da estratégia. Com a adoção do BSC ocorreu uma consolidação e/ou introdução da cultura de planejamento estratégico nas organizações estudadas. O uso da tecnologia da informação foi muito importante para a implementação do BSC, porém sozinha ela não foi suficiente, sendo necessário entre outros aspectos, um bom plano de comunicação e o apoio da alta administração. Observou-se ainda que a visão do stakeholder ficou limitada na medição de desempenho e que o método não é simples de ser implementado, pois envolve muitas pessoas e a estratégia muitas vezes não é bem compreendida por todos os envolvidos na implementação do BSC.

Apresenta um levantamento abrangente de novas considerações sobre Sistemas de Medição de Desempenho (SMD) e o novo panorama ambiental que envolve as empresas e impacta suas formas de avaliação de desempenho. Compila, a partir desses estudos, os principais requisitos de SMDs em uma tabela e propõe um modelo conceitual para sistema de medição de desempenho. Identifica, também, um sistema computacional para suportar o processo de gestão estratégica de desempenho em empresas. Analisa a satisfação desse sistema computacional estudado em relação aos principais requisitos levantados e compilados. As análises em relação a essa satisfação são feitas segundo a percepção do autor desse trabalho, treinado nesta ferramenta, e de profissionais de empresas que utilizam o sistema avaliado. A percepção desses profissionais é obtida por meio da realização de entrevistas em uma pesquisa de campo, guiadas por um questionário. / It presents a wide literature survey on rising considerations about Performance Measurement Systems (PMS) and the modern environmental which surrounds the companies and impacts their performance evaluation system. It compiles from this survey the main PMS requirements in a table and it suggests a conceptual model for performance measurement system. It identifies, too, a commercial computer-based system in order to support strategic performance measurement management. It also analyzes how the PMS requirements are satisfied by the computer-based system, based on the author perception, who was trained at this tool, and on the perception of customers of this system. The assessment of these customer\'s perceptions were made in site through questionnaire based interviews.

Several studies have characterized the path loss properties in industrial environments. However most of them have focused on one frequency, and some two or maximum three frequencies, usually cellular telephone frequencies or the unlicensed ISM bands that are commonly used in various industries. Few, if any, have characterized a larger part of the useable frequency range.This thesis is taking that challenge and investigates the path loss characteristics over a large frequency range, 300 MHz – 3 GHz, in industrial environments. First a measurement system suitable for the harsh environments found in industries is designed and verified. The measurement system is designed as two asynchronous stand-alone units that can be positioned at an arbitrary position to measure the path loss characteristics in any environment without interfering with the normal activities at the location. After that a measurement campaign involving three different types of environments is carried out. The environment types are: first, one highly absorbing – a paper warehouse at a paper mill; second, one highly reflective – a furnace building filled with metal objects and constructions and third, a mine tunnel – located 1 km below the surface of earth which is neither highly reflective nor absorbing but exhibits somewhat wave-guide like characteristics. The environments are shown to have very different behavior when it comes to propagation characteristics. Observations in the first environment reveal an environment that almost cancels out certain frequency bands and only line-of-sight communication is possible, hence no improvement will be achieved if installing systems that take multipath propagation into account, like MIMO. In the second environment reflections are legion; there are so many reflecting surfaces at different angles so any polarization of the signal is almost completely eliminated. Large fading variations were observed.The third environment is the underground mine where signals propagate inside the tunnels like in waveguides. It is shown that there are regions in the spectrum where the path loss dips and that these dips at least partly can be modeled with a simple two-beam propagation model normally used for outdoor propagation over infinite fields. The overall conclusion is that industrial environments are more heterogeneous regarding propagation characteristics than commonly assumed when selecting communication solutions. And that the only way to really know if a radio system will work at a certain location is to measure and characterize the environment.

Thesis (MSc)--Stellenbosch University, 2015. / ENGLISH ABSTRACT: There are several ports around the world currently experiencing problems with moored vessel motions. Extreme vessel motions are mainly caused by long waves, which can become trapped inside a harbour basin. The extreme motions can cause downtime in port operations and in some instances cause mooring lines to break. Methods and procedures currently available to measure motions of moored vessels require vessel specific information as input. The implementation of these methods is seen as impractical to implement on every vessel visiting the port and require the physical measurement of some points on the vessel and/or the placement of some kind of measurement device on the vessel. A new Six Degree of Freedom (6DOF) motion measurement system for a moored vessel is presented in this document. The system analyses a video image sequence from one camera. The method estimates the 3D rigid motion for an object of known size by using a Pose from Orthography and Scaling with ITerations (POSIT) algorithm. The object for which the motion is estimated is located on the deck of the vessel and within the camera field of view. Geometric rigid body calculations allow for the calculation of camera perspective rotations and translation of an object on the vessel. Further geometric calculations allow for converting camera perspective motions to the 6DOF object motions. The primary objective of this study was to validate and verify the motions obtained from two proof-of-concept tracking systems. For evaluation purposes, the validation was done by using a small scale physical model set-up in a hydraulics laboratory and using a known method as reference. The Keoship system from the Council for Scientific and Industrial Research (CSIR) is currently one of the most accurate small scale vessel motion measurement systems and was used as reference. The first method tested was the tracking of a 2D LED rectangle mounted on the vessel. This method tracked a 2D object and was primarily used as a stepping stone to measure movement of a 3D object. The second method tracked a 3D object on the vessel. Each tracking method was tested for four different wave conditions with each condition additionally repeated twice as repeatability tests, resulting in a total of 12 tests for each tracking method. When comparing the 2D LED tracking and 3D Object tracking data to data measured with the Keoship system, results show that in general, the 3D Object tracking data compared better to the Keoship data. Tests under controlled conditions enabled a direct estimation of the absolute accuracy of the two developed methods. The verification and accuracy test results, indicated that the 2D LED tracking system should not be pursued further. The results also indicated that for prototype motions exceeding 0.6 m (i.e. storm events) the 3D Object tracking system would have an accuracy close to the maximum allowable accuracy criterion of 0.1 m. This makes the system viable at its current proof-of-concept stage for further development which would enable rapid deployment during a storm event in a prototype situation. / AFRIKAANSE OPSOMMING: Daar is verskeie hawens regoor die wêreld wat tans bewegings probleme op gemeerde skepe ervaar. Hierdie buitensporige bewegings word veroorsaak deur lang periode golwe wat binne die hawe bekkens vasgekeer word. Dit kan daartoe lei dat hawe bedrywighede tot stilstand kom en in ernstige gevalle ook veroorsaak dat meringslyne breek. Huidige metodes vir die meet van skeepsbewegings op vasgemeerde skepe, vereis skeep spesifieke inligting as inset. Die toepassing van hierdie metodes op elke skip wat die hawe besoek, word as onprakties beskou, aangesien dit die fisiese meting van sekere punte op die skip behels. In sekere gevalle is dit selfs nodig om meet toestelle op die skip te plaas. In hierdie dokument word ‘n nuwe metode aangebied om die ses grade van vryheid bewegings vir ‘n vasgemeerde skip te meet. Hierdie stelsel analiseer ‘n video beeld reeks van een kamera. Die metode bereken die 3D rigiede beweging van ‘n voorwerp, waarvan die grootte bekend is. ’n ‘Pose from Orthography and scaling with Iterations’ (POSIT) algoritme word hiervoor gebruik. Die voorwerp waarvoor beweging gemeet word is op die dek van die skip en in kamera sig. Rigiede geometriese voorwerp berekeninge word gebruik om die rotasie en translasie vanuit ‘n kamera perspektief te bereken. Verdere geometriese berekeninge maak dit moontlik om die bewegings vanuit die kamera perspektief te omskep in die ses grade van vryheid bewegings van die voorwerp. Die hoof doelwit van hierdie ondersoek was om die gemete bewegings van twee beweging stelsels te valideer en te verifieer. Die validasie en verifiëring was in ‘n hidrolise laboratorium met ‘n klein skaal model opstelling getoets. ‘n Meet metode van skeepsbeweging op klein skaal wat reeds bekend is, is gebruik as ‘n verwysingsraamwerk waarteen die metings vergelyk kan word. Die Keoship stelsel van die Wetenskaplike Nywerheids Navorsings Raad (WNNR) is tans een van die mees akkurate klein skaal skeepsbeweging meet stelsels, en was as verwysing gebruik. Die eerste bewegings metode is getoets op ‘n 2D reghoek vervaaridig uit ligstralede diodes. Hierdie metode het die 2D voorwerp gevolg en is hoofsaaklik gebruik as ‘n boublok om die beweging van ‘n 3D voorwerp te volg. Die tweede metode het die beweging van ‘n 3D voorwerp op ‘n skip gevolg. Vir elke meet metode was daar vier verskillende golf toestande. Elke golf toestand was ook ‘n verdere twee keer herhaal vir herhaalbaarheids doeleindes. Saam met die herhaalbaarheids toetse was daar in totaal, 12 toetse vir elkeen van die twee metodes gedoen. Met die Keoship metode as verwysing, bewys hierdie toetse dat die 3D metode beter resultate lewer as die 2D metode. Toetse onder beheerde toestande, het dit moontlik gemaak om die absolute akkuraatheid van albei sisteme wat ontwikkel was, te evalueer. Verifikasie en akuraatheids toetse het aangedui dat verdere ontwikkeling van die 2D metode gestuit moet word. Die resultate het ook aangedui dat die 3D metode ‘n akuraatheid baie na aan die maatstaf van 0.1 m sal hê wanneer prototipe bewegings 0.6 m oorskrei (b.v. gedurende ‘n storm). Dit sal die oplossing lewensvatbaar maak by die huidige bewys van konsep fase vir die verdere ontwikkeling wat vinnige ontplooiing gedurende ‘n storm sal moontlik maak.

Didėjantis mokslininkų ir praktikų dėmesys organizacijos veiklos vertinimo problematikai skatina nagrinėti organizacijos veiklos vertinimo, kaip vadybos tyrimų objekto, aktualijas. Aktualu tampa nagrinėti, kokia turi būti organizacijos veiklos vertinimo sistema, kuri, organizacijoms vykdant veiklą kintančioje aplinkoje, užtikrintų kompleksinį organizacijos veiklos vertinimą ir panaudotų vertinimo rezultatus organizacijos valdyme. Disertacijoje nagrinėjamos organizacijos veiklos vertinimo sampratos, vertinimo ryšys su organizacijos valdymu, požiūriai į organizacijos veiklos vertinimą, atliekama organizacijos veiklos vertinimo sistemų apžvalga ir palyginamoji analizė, formuluojamos organizacijos veiklos vertinimo sistemų vystymo kryptys, analizuojamos organizacijos veiklos vertinimo sistemos pasirinkimo problemos. Atlikus empirinį tyrimą, kuriuo siekiama nustatyti kompleksinio organizacijos veiklos vertinimo poreikį Lietuvos verslo organizacijose, pateikiami rezultatai. Atsižvelgiant į kompleksinio organizacijos veiklos vertinimo sistemos formavimo teorinį ir praktinį poreikį, kuriama kompleksinio organizacijos veiklos vertinimo sistema, apibrėžianti sistemos funkcijas, vertinimo elementus ir procesus. Kompleksinio organizacijos veiklos vertinimo sistemos praktinio įgyvendinimo tikslais nustatomi kompleksinio organizacijos veiklos vertinimo sistemos formavimo etapai ir kuriamos konkrečios priemonės kiekvieno etapo įgyvendinimui. Siekiant patvirtinti pateiktų pasiūlymų tinkamumą... [toliau žr. visą tekstą] / The growing attention of scientists and practitioners towards the issues of performance measurement encourage to analyze actualities of performance measurement as individual object of management. It becomes relevant to analyze what performance measurement system must be in order to ensure for the organizations operating in the changing environment the multidimensional performance measurement and usage of measurement results for the management of organization. In dissertation concepts of performance measurement, its relation to management, different approaches towards performance measurement are analyzed, review and comparative analysis of different performance measurement systems is done, directions of development of performance measurement systems are formulated, problems involved in selection among different performance measurement systems are analyzed. Findings of the empirical research assessing the need for multidimensional performance measurement in Lithuanian business organizations are presented. Depending on the need for formation of the multidimensional performance measurement system at both theoretical and practical level, the multidimensional performance measurement system is being designed defining its functions, measurement elements and processes. With the purpose of practical implementation of the multidimensional performance measurement system, stages of formation of the multidimensional performance measurement system and particular means for its implementation... [to full text]

Sammanfattning Titel: Prestationsmätning av Corporate social responsibility (CSR) för den interna styrningen – En kvalitativ studie Nivå: Examensarbete på grundnivå (kandidatexamen) i ämnet företagsekonomi Författare: Josefine Walfridsson och Iman Yassin Handledare: Tomas Källquist och Pär Vilhelmson Datum: 2019 - januari Syfte: Syftet är att skapa förståelse för hur verksamheter arbetar med att föra in CSR i sina interna prestationsmätningar. Metod: Studien utgår från en hermeneutisk forskningstradition med en abduktiv ansats. Den teoretiska referensramen har byggts upp utifrån tidigare forskning. Det empiriska materialet har samlats in utifrån tio kvalitativa semistrukturerade intervjuer. Både teorin och empirin diskuteras sedan i en tematisk analys som följs av studiens resultat och bidrag. Resultat: Prestationsmätningar av CSR används inte genomtänkt för den interna styrningen utan främst för att kunna rapportera CSR-prestationer externt som ett sätt att skapa transparens mot externa intressenter. Studien har visat att prestationsmätningar av CSR används för den interna styrningen i ett fåtal verksamheter men begränsat i majoriteten av de studerade verksamheterna. Studiens bidrag: Studien bidrar med praktisk insikt kring prestationsmätningar av CSR i den interna styrningen, där det visar sig att fokus främst ligger på extern rapportering i praktiken. Den tidigare forskningen kring ämnet präglas av normativa studier. Där prestationsmätningar av CSR tycks gynna verksamheters interna styrning. En del tidigare forskningen indikerar att verksamheters fokus kring prestationsmätningar av CSR ligger på extern rapportering, vilket vår empiriska studie stödjer. Förslag till vidare forskning: Förslag till vidare forskning är att göra flera kvaliativa studier kring prestationsmätningar av CSR i den interna styrningen eftersom det finns begränsat med studier inom området. Ett annat förslag är att forska kring hur verksamheter arbetar med att föra in CSR i sitt prestationsmätningssystem, som den tidigare forskningen benämner som SPMS. Nyckelord: Performance measurement, Corporate social responsibility (CSR), Management accounting, Sustainability performance measurement system (SPMS) / Abstract Title: Performance measurement of Corporate social responsibility (CSR) for internal control – A qualitative study Level: Final assignment for Bachelor Degree in Business Administration Authors: Josefine Walfridsson and Iman Yassin Supervisor: Tomas Källquist and Pär Vilhelmson Date: 2019 – January   Aim: The aim of this study is to create an understanding of how operations are working to introduce CSR into their internal performance measurements. Method: The study is based on a hermenuetic research tradtition with an abductive approach. The theoretical framework has been built based on previous research. The empirical material has been collected based on ten qualitative semi-structured interviews. Both the theory and the empirics are then discussed in a thematic analysis that led to the study's results and contributions.   Results: Performance measurement of CSR is not used for management accounting purpose, but is primarily used for external reporting of CSR performance as a way of creating transparency towards external stakeholders. The study has indicated that performance measurement of CSR is used for management accounting purpose in few operations but limited in the majority of the operations studied.   Contribution of the thesis: The study contributes with practical insight into the performance measurements of CSR in operations management accounting, where it turns out that focus is mainly on external reporting in practice. The previous research on the subject is characterized by normative studies. Where performance measurements of CSR is described as very useful in the management accounting of operations. Furthermore the previous research indicates that performance measurements of CSR in operations mainly focus on external reporting, which our empirical study supports.   Suggestions for future research: Suggestions for future research is to do more empirical studies on performance measurements of CSR in the management accounting of operations, since there is few studies made in this area. Another suggestion is to do research in how operations work to bring CSR into their performance measurement system, as in the previous research is termed SPMS. Keywords: Performance measurement, Corporate social responsibility (CSR), Management accounting, Sustainability performance measurement system (SPMS)

A questão ambiental atualmente tem gerado grandes discussões sobre energias renováveis sendo que uma das grandes fontes é o sol. Porém, o aproveitamento da sua energia luminosa ainda não tem sido feito em larga escala em países que possuem essa disponibilidade, como é o caso do Brasil. Um dos motivos pode ser a falta de uma maior compreensão de como fazer o dimensionamento da iluminação natural. Este trabalho propõe o desenvolvimento de um sistema de medição desta iluminação natural, através de sensores de baixo custo adaptados para a função de medição, além de um equipamento de medidas e armazenagem de dados, bem um programa computacional que permita a descarga, gravação e interpretação desses dados em um computador. Através deste sistema poderá ser analisada a disponibilidade de luz natural externa, assim como a sua distribuição em espaços construídos simultaneamente. / The environmental issue has now created major discussions on renewable energy, being one of the major sources is the sun. However, the exploitation of its energy light has not yet been done on a large scale in countries that have such availability, such as Brazil. One reason may be the lack of a better understanding of how to make scaling of natural light. This paper proposes the development of a system of measurement of daylight, through low-cost sensors adapted for the task of measuring, and an equipment measures and storage of data, and a software that allows the discharge, recording and interpretation such data in a computer. Through this system could be considered the availability of external daylight, as well as their distribution in space constructed simultaneously.

A busca pelo aumento do desempenho tem levado as empresas, em geral, a buscar ferramentas de gestão para esse fim. Nas empresas construtoras não tem sido diferente. Nesse tipo de empresa, a primeira iniciativa foi a gestão da qualidade, porém atualmente observa-se a utilização de outras, a exemplo dos sistemas de medição de desempenho. Nesse contexto, a questão que guiou esse trabalho foi identificar se existe uma prática de medição de desempenho em empresas construtoras e se essa prática contribui para a gestão de desempenho. A partir daí, o objetivo deste trabalho é identificar qual o panorama da utilização dos sistemas de medição de desempenho pelas empresas construtoras brasileiras, além de buscar verificar como é essa prática, qual o seu alinhamento com a teoria e que contribuição pode ser dada a partir da comparação entre a teoria e a prática. Essas informações foram coletadas através de um survey e de um levantamento detalhado em empresas construtoras que possuíam um sistemade gestão da qualidade implantado e, com essas pesquisas de campo, foi possível identificar as características desse uso, os pontos fortes e as dificuldades encontradas pelas empresas. A partir da análise comparativa da prática das empresas e a teoria sobre medição de desempenho, foram elaboradas orientações para utilização dos sistemas de medição de desempenho pelas empresas construtoras brasileiras. A contribuição dessa pesquisa foi levantar uma discussão sobre o tema a nível nacional, identificando as características desta prática e oferecer às empresas construtoras sugestões de como aperfeiçoar o uso dessa ferramenta. / The search for performance raising have leading the firms, in general, to look for management tools. In the construction firms it isn\'t different. In this kind of companies, the first initiative was quality management, but nowadays it\'s possible to find others, as the performance measurement systems. In this context, the question that guided this study was identify if there is a performance measurement practice in the construction firms and if this practice contributes for the performance management. This work aims identify the performance management systems scene in brazilian construction firms, how this practice works and which is the alignment between theory and practice This information was collected by a survey and a detailed description in firms that have quality management systems implanted. With this field research was possible identify the characteristics of this use, the strong points and the difficult of the firms. After the comparative analysis, orientations forperformance measurement systems use was elaborated, focusing in brazilian construction firms. The contribution of this research was initiate a discussion about the theme in national level, identifying the practice characteristics and offer to the firms suggestions for improve the use of this tool.

A inovação contínua, a medição de desempenho e outras ferramentas de gestão de operações são amplamente aplicadas nas empresas para desenvolver ações de melhoria integradas aos objetivos estratégicos e monitorar os resultados alcançados com essas iniciativas. A principal hipótese deste projeto é que a medição de desempenho é uma prática que também pode ser utilizada para gerenciar o desempenho de clusters industriais de pequenas e médias empresas (PMEs). Depois da pesquisa bibliográfica realizada sobre as características da medição de desempenho e clusters industriais, assim como, uma pesquisa qualitativa no cluster de Ibitinga - São Paulo, este projeto apresenta uma proposta para desenvolver um sistema de medição de desempenho nos clusters de PMEs. Em seguida são relatados e discutidos os resultados alcançados com a pesquisa de campo realizada no cluster de Ibitinga e Jaú. Com o projeto é possível destacar que a cooperação e a confiança são as dimensões do cluster que mais interferem no sistema de medição de desempenho em aglomerações de PMEs. Ainda, a aplicação da estrutura de medição de desempenho também demonstrou que os conceitos ajudam a promover a inovação contínua do cluster e a maturidade do processo de gestão das PMEs inseridas no cluster. / Continuous innovation, performance measurement and other management tools have widely been used in companies as a means of developing new ways of improvement considering strategic objectives and monitoring results. According to this project, performance measurement methods can also be applied to manage the performance of an industrial cluster of small and medium-sized enterprises (SMEs). After reviewing typical features for performance measurement and industrial clusters as well as carrying out qualitative research on the cluster of Ibitinga in the State of Sao Paulo, Brazil, this project presents a framework to control the performance perspectives of SMEs cluster. Afterwards we discuss the obtained results from a research carried out in the cluster of Ibitinga and Jaú. The project concludes that the concepts presented by the proposed model can help to raise development in SMEs clusters and thus guarantee continuous innovation.