Main purpose of this thesis is creation of suggestions leading to sales department efficiency increase. Throughout the theoretical part three main approaches dealing with changes in organizations are introduced. These approaches are Process Management, Lean Management and Change Management. Some of the principles and methods introduced are then applied during suggestions development in the second (practical) part of the thesis. The second part begins with the introduction of the company and selected departments. It is thereafter followed by deep analysis of the current state resulting in main constraints discovery. Based on these findings specific suggestions for its elimination are developed. By elimination of these constraints the efficiency of sales department should be increased. Finally, quantification of expected benefits is performed and compared with the defined objectives.

This thesis is focused on company process management. The aim is to describe the operation and management of a particular company, through defining yet undescribed processes, so as to enable operational improvements and organizational development by its application. The intention is, however, also to find the customary processes and to achieve such a general approach that it can be possible to use the created models for other subjects. The object of thesis is not to model vast and complex diagrams, but to clarify unclear places in company. For example, the distribution of activity in multiple portions, between multiple processes, so that the output is a clear representation of the organisation process map. Company management is a topic that is currently very popular and addressed by many authors in various texts. Every day there are new approaches and methods created in order to face this topic, and to achieve high efficiency. Due to the quantum of works is not easy to choose the ideal approach. It is also important to realize that not every organization can be satisfied with each methodology. This thesis is divided into chapters. The introduction provides the objectives of the work and there are mentioned hypotheses which are discussed in Chapter Five. One hypothesis is focused on the exercise of the MMABP methodology, and asks questions that lead to discussion whether the use of the methodology leads to the creation of ideal and generally adaptable processes. The second chapter describes the methodological approach and familiarize the reader with the modelled project. The third chapter is dedicated to the global process map. The fourth chapter focuses on individual processes. It is followed by discussion and conclusions in the fifth and sixth chapter, commenting outputs of this work.

The aim of the thesis is the specification of user requirements for complaints and claims management in selected company providing financial services in the Czech Republic. The first section explains the basic theoretical background in the field of process management and information systems. It is also discussed the view of complaints and claims management from customer side. The second section describes the system of complaints and claims management in the company. Based on the analysis of the process the next section specifies the user requirements for a new information system and assesses expected benefits and potential risks of implementing a new information system.

The goal of this work is to define the basic processes that are necessary for the proper management of dental surgery. Based on this, then built the foundation for the management of dental practices across the network offices. The theoretical part describes all the way which I later took into account the practical part. Attention is also paid to strategic management tools such as the SWOT and PEST analysis. In the practical part focuses on the core processes that affect the proper operation of a well-established practice. Together with a selected physician practices we have defined and tried to straighten some processes. As a part of this Master's thesis, there are some own ideas how to improve the process in dentistry office. There are also defined the processes for network of medical facilities.

The goal of this paper is to describe process management and a possibility of its implementation in the real medical organization. The first part is devoted to a description of the basic concepts, principles, definitions and procedures of process management, which form the paradigm. The second part deals with the application of process management in the real dental clinic and presents an analysis of the current state and its improvement recommendations, conceptual and process modeling, description of basic levels of medical information systems and recommends criteria for information system selection. Diagrams are created in programs PowerDesigner and Cacoo.com are also included in this paper.

This diploma thesis deals with the topic of Business Process Management, its development and fundamental paradigms in the field of BPM as BPR. The thesis also compares approaches to BPM. Furthermore, it defines the term "process" and describes its classification. The thesis also explains the concept of the process-driven organization, including its characteristics. An integral part of the thesis is the explanation of the holistic approach to BPM and its technical aspect, i.e. the business process modeling which deals with creating the diagrams classified by basic principles of object orientation. The thesis introduces general modeling language UML and its specification in the form of notation BPMN and Eriksson-Penker. Also there are shown few examples of diagrams used in the BPM. All of these findings are then used in the constructing of process models and diagrams in the defined research area of the particular organization.

This thesis deals with business process management phenomena and its concept of business process reengineering in particular. Furthemore, the principles, chosen methods and critical success factors of business process reengineering implementation are discussed. This thesis also concerns itself with holistic conception of business process management which incorporates both hard factors (e.g. process modeling) and soft factors dealing with rather social aspects of any organizational change. All theoretical findings are applied in specific organization where the business processes are rethought.

Theses is devided into two parts, the first one is dealing with theory the other one with practical exercise. There is basic terminology set in the first part, focusing mainly on process management and methodologies leading the current evolution in that respect, Lean and Six Sigma. I also refer about tools for mapping the processes and devote a section to theory of queues which is a main subject for modelling in the practical part. I have not omitted to mention axioms for modeling itself. Practical part comes from job experience I had. Main goal is to set up a model simulation based on the main features of the process structure, involve main principles of mentioned methodologies and to discuss the results simulation brings.

The theme of this thesis is the strategic management in the context of the knowledge economy. The output of the innovation strategy is applied to the plastic and aesthetic surgery clinic. The theoretical part deals with the introduction of strategic management theory, vast business analysis and principles of Balanced Scorecard. Within the theory are discussed different approaches to the innovation process. The practical part is based on theoretical knowledge and applies them to creating an innovation strategy based on business process management.

É necessário ter muita clareza sobre o que fazer e como fazer para que uma empresa satisfaça a expectativa do mercado em que atua, e o faça de forma rentável. Assim, a definição de uma estratégia torna-se altamente relevante no ambiente competitivo dos negócios. Uma vez definida sua estratégia, a empresa possui um desafio ainda maior: sua implementação. A implementação de uma estratégia, para ter sucesso, precisa ser constantemente monitorada, pois demanda uma ampla sincronia organizacional, envolvendo todos os seus departamentos. Nesse contexto, este trabalho buscou desenvolver um método de gerenciamento estratégico, a partir do alinhamento dos processos de negócio aos objetivos estratégicos da uma organização, com base nos conceitos de Balanced Scorecard e Business Process Management. Esse método foi aplicado em uma empresa concessionária do setor automotivo, segmento de caminhões e ônibus, e os objetivos atingidos neste trabalho evidenciaram a capacidade do método de contribuir para um melhor desempenho estratégico e operacional. / It is necessary to be clear about what to do and how to do so that a company meets the expectation of the market in which it operates , and do so profitably . Thus, the definition of a strategy becomes highly relevant in the competitive environment of business. Once defined its strategy, the company has an even greater challenge: its implementation. The implementation of a strategy, on the other hand, to succeed, needs to be constantly monitored, since it requires a large organizational synchrony involving all its departments. In this context, this study has developed a method of strategic management, from the alignment of business processes with the strategic objectives of an organization, based on the concepts of Balanced Scorecard and Business Process Management. This method was applied in a dealership of automotive vehicles, segment of trucks and buses, and the objectives achieved in this work demonstrated the method's ability to contribute to a better strategic and operational performance.