近年來台灣社會快速成長，人民對公共服務的要求逐漸提升，政府為了改善服務品質、加強行政革新、提升組織績效，因此將公務人力發展中心大樓設施營運管理業務委託民間經營，成立福華國際文教會館，公務人力發展中心則專注於教育訓練及研究發展等核心業務。此種透過結合民間資源的方式，引進市場競爭機制，不僅提昇公用財產使用效益，也創造良好經營效率及服務品質。本研究希望藉由分析福華國際文教會館經營模式以及其與公務人力發展中心的互動關係，探討其成功的因素並了解公務人力發展中心與福華國際文教會館之間的協力模式。 本研究之研究目的主要分為三點：一、探討政府部門和私部門之跨部門治理模式的運作過程；二、了解福華國際文教會館委外模式的成功因素；三、分析並建構協力治理的互動機制與模式。本研究從福華國際文教會館之委外模式、協力過程、協力結果三個層面進行探討分析。研究發現福華國際文教會館的經營策略收到良好成效，強化機關核心業務及避免員額膨脹，同時維持績效和服務品質，提高公有財產效益減少政府財務負擔，並且達成教育訓練之需求。研究結果指出公務人力發展中心與福華國際文教會館的協力模式有幾項特色：一、委託專業顧問公司選擇「代理人」；二、公務人力發展中心工作目標的分割；三、完整的經營管理與協調方式；四、多元彈性的監督機制；五、靈活彈性的溝通機制。 / In recent years, the rapid growth of Taiwan society, people's demands for public services gradually improved, in order to improve service quality the government strengthen the administrative reform and improve organizational performance. Therefore, buildings of Civil Service Development Institute outsourcing to private sector, known as Howard Civil Service International House. Thus, Civil Service Development Institute can focused on core businesses include education and training, research and development. Such a way through a combination of private resources, the introduction of market competition mechanism, not only to enhance the efficient use of public property, but also to create a good efficiency and service quality. This study is to analyze business model of Howard Civil Service International House and its interaction between Civil Service Development Institute. This study attempt to understand the factors of its success and the collaboration model between Civil Service Development Institute and Howard Civil Service International House. The main purpose of this study is divided into three parts: First, the operating process of cross-sectoral governance model between government and the private sector. Second, understanding outsourcing model of Howard Civil Service International House. Third, analyzing collaborative governance model. This study will discuss about outsourcing model, process of collaborative governance and the results of collaborative governance of Howard Civil Service International House. This study found that business strategy of Howard Civil Service International House has good effect and strengthen its core business and avoid staff expansion. It also maintain great performance and quality of service. Besides, it improved the effectiveness of public property and reduce government financial burden. Research results indicate that the collaborative model of Civil Service Development Institute and Howard Civil Service International House has several characteristics: First, choose a "Agent" by the professional consultant company. Second, Civil Service Development Institute does goals segmentation. Third, the managing and coordinative mode are faultless. Fourth, the monitoring system is flexible. Fifth, the communicating system is flexible.

近年來，經濟發展及週休二日的實行，使國人愈發注重良好休閒品質，為有效因應都市綠地及休閒場所之不足，臺北縣政府用心整頓二重疏洪道及淡水河兩岸河濱公園，規劃自行車道、生態溼地及各項運動設施，並自92年起等引進民間業者設置自行車租借站、親水樂園、漆彈場等遊憩服務，希望提供民眾安全舒適的遊憩環境，並降低政府園區維護修繕經費。 本研究同時進行深度訪談及問卷調查，從多方觀點加以探討，以求研究結果之正確客觀，在訪談部分，以臺北縣政府高灘地工程管理處相關業務成員與實際經營之民間業者為訪談對象，發現經營成效泰半能達成政策規劃目標，惟在經營過程中民間業者往往因法規限制、場地規劃、公私協力、契約彈性不足等困境未能獲得妥善溝通處理而降低投資意願，也使政府無法將服務推廣至較偏遠河濱公園，亟待政府在未來委外時思考改善方針；在問卷調查部份，以實際消費各類遊憩服務項目之遊客為抽樣對象，透過使用及滿意度調查，發現民眾普遍認為各項遊憩服務具有設置需求，且委外經營後確實能提高民眾滿意度，提升公園遊憩品質及增加河濱公園使用率，值得政府持續努力推廣。 最後，綜合研究發現對河濱公園遊憩服務委外經營分別於規劃面及管理面提出改善建議，以供參考。 / In recent years, the economical development and the two-day weekends policy has caused people to pay greater attention to the quality of leisure life, for effectively solving the problem about the insufficiency of urban green space and the leisure place, Taipei county government reorganized Er-Chung Floodway and the riverside park of the Tan-Shui River Basin attentively, and planned the bikeway, the wetland and various sport facilities. Besides, for providing the safe and comfortable environment for citizens and reducing the maintenance budget of the park, Taipei county government has invited the folk business to set up the bicycle renting stations, the water park, and the paintball ground to since 2003. The results are based on the finding of the in-depth interviews and the questionnaire survey. This research discusses overall viewpoint to find the correct and objective result, the interviewees are the performing staff of Taipei County Government Highland Beach Management Office and the folk business that manage actually. Through the interview, it is found that management results almost reach the policy plan goals. However, the investment intention of the folk business is often reduced because of the difficult positions about laws, regulations limits, the area plans, public-private partnerships, insufficient contract elasticity, and so on. They have not been able to obtain communication and solution properly in the management process. Furthermore, the government is unable to promote the service to the remote riverside parks. This situation is worth government pondering the improvement policy in the future. To take the tourists who actually expend money on the recreation service as the sampling objects of the survey, through the questionnaire survey, it is found that the public has the need of the recreation service generally, and the policy can boost people’s satisfaction, the recreation quality, and the utilization rate of the park actually. It is worth the government continuing to promote diligently. Finally, to summarize the discovery of the research, the research proposes the improvement suggestions served as reference in planning and management.