目前對於不當督導與部屬後果之關係的心理機制研究，大部分侷限於組織正義的範疇裡，本研究根據情感事件理論，提出部屬之負面情緒在不當督導與部屬反應間的中介角色，不當督導藉由引發部屬的負面情緒，影響其工作滿意、情緒耗竭及離職意圖；本研究進一步探討個人的傳統性、認知再評估情緒調控策略在部屬不當督導知覺和負面情緒之關係的調節效果，此外，研究並假設個人壓抑式與認知再評估情緒調控，會調節部屬負面情感與工作滿意、離職意圖及情緒耗竭的關係。本研究採便利取樣，共收集218筆有直屬主管之在職員工資料，經階層迴歸分析發現，一，憤怒情緒具有中介效果：知覺不當督導關係到部屬憤怒情緒的升高，進而工作滿意低落、情緒耗竭嚴重及離職意圖增加；二，認知再評估能緩衝知覺不當督導與害怕情緒的關係；三，認知再評估高的部屬，其害怕情緒和工作滿意的相關較弱。本研究有助於管理者體認工作情緒在不當督導對部屬影響的重要性，並指出認知再評估情緒調控策略，對於減緩員工負面情緒及負面後果的助益。最後，針對研究限制、未來研究方向提出說明與建議。 / Current examinations of the psychological mechanism of abusive supervision and subordinate consequences focus mostly on organizational justice. According to Affective Event Theory, the present study proposed that subordinates’ negative emotions may mediate the relationship between abusive supervision and subordinate job satisfaction, emotion exhaustion, and intention to leave. Further, the study investigated the moderating effect of subordinates’ traditionality and two emotion regulation strategies, cognitive reappraisal and expressive inhibition, in the above relationships. Hierarchical regression analyses on data collected from a sample of 218 full-time employees in Taiwan were used to test the proposed hypotheses. Results show that anger mediated the positive relationship between abusive supervision and employee outcomes such that abusive supervision is positively correlated with subordinates’ anger, which further leads to lower job satisfaction, higher emotion exhaustion and intention to leave. Second, cognitive reappraisal moderated the relationship between abusive supervision and subordinates’ fear as well as the relationship between subordinates’ fear and job satisfaction. Those findings indicated the importance of subordinates’ emotions and the buffering effect of cognitive reappraisal in the relationship between abusive supervision and subordinate consequences. Based on the results of the study, limitations, practional implications and suggestions for future research are discussed.

大部分情緒調控研究，著重於意圖性(deliberate)調控策略的使用與效果比較(如認知再評估與壓抑)。Bargh, Lee-Chai, Barndollar, Gollwitzer, & Trötschel (2001)透過一系列實驗發現，高階的行為目標，即便在人類覺知外激發，亦能促發人們非意識地產生該目標，並有相關的追求行為。在這樣的理論與實證支持下，Mauss, Cook, & Gross (2007)驗證了情緒調控能以非意識行為進行。Williams, Bargh, Nocera, & Gray (2009)的研究更發現不管是意識或是非意識性地進行情緒調控，都能有效降低心跳改變率。由於目前仍缺乏許多非意識性情緒調控的效果與歷程證據，本研究目的即在藉由事件關聯電位，探討非意識性情緒調控的效果與時間歷程。實驗一透過事件關聯電位，驗證情緒調控能在非意識情況下發生，並發現非意識性壓抑能發生在情緒反應剛產生的300至700毫秒內。實驗二則加入了意識性重新評估與壓抑組參與者，與非意識性重新評估與壓抑組作比較。結果顯示，對參與者而言，(1) 正向情緒為一較容易調控的情緒類別。(2) 使用重新評估調控情緒的效果，仍顯著優於使用壓抑策略。(3) 非意識性情緒調控的結果，也比意識性調控情緒來得較佳。這樣的實驗結果支持了非意識情緒調控的可行性與優點。 / Studies of emotion regulations mostly focused on deliberate control strategies such as cognitive reappraisal and suppression. Bargh and his colleagues conducted a series of experiments and found higher behavioral goals could be primed non-consciously, i.e. outside human awareness (Bargh et al., 2001). Under these assumptions, Mauss, Cook and Gross (2007) verified how emotion regulations be formed through non-conscious behaviors. Williams, Bargh, Nocera, and Gray (2009) also found both conscious and non-conscious reappraisals deduced heart-rate changes. However, it is lack of studies investigating the effects and temporal dynamics of non-conscious emotion regulation. The purpose of this research is to analyze the temporal dynamics and effects of non-conscious emotion regulation processing using event-related potentials. In the first experiment, we verified emotion regulation could be operated under non-conscious way. Also we found non-conscious suppressed goals would be primed and regulated at the beginning of emotional response, i.e., in 300-700ms after the onset of emotion pictures. In the second experiment, we added conscious reappraisal and suppression condition for comparing the non-conscious and conscious regulated effects and time processes. The results showed (1) It was easy for participants to regulate positive emotion. (2) The emotion regulation effect was better with reappraisal strategy than with suppression. (3) Non-conscious emotion regulation would result in better regulated outcomes than conscious emotion regulation. These results supported the practicability and advantages of non-conscious emotion regulation.