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台北市私立幼兒園市場導向、核心競爭能力與幼兒園品質之關係研究 / A Relation Study of Market Orientation, Core Competence and Quality of Private Preschool in Taipei City鍾玉婷 Unknown Date (has links)
本研究採用分層隨意抽樣的量化問卷調查方法,以台北市立案之私立幼兒園之園長為對象,以三成作抽樣比例,先以電話聯絡園所,經園所同意後,再採郵寄問卷方式,輔以電話催收,共選取173所私立幼兒園。研究工具包括下列四部份:1.幼兒園組織特性調查表;2.研究者(2011)編製之市場導向量表;3.研究者(2011)編製之核心競爭能力量表及4.徐聯恩、劉蓁(2006)發展之幼兒園品質量表。
研究結論有五:
1. 台北市私立幼兒園園長覺知之市場導向、核心競爭能力均在中高程度,其覺知之幼兒園品質亦多屬於中高程度。
2. 台北市私立幼兒園園長覺知之市場導向、核心競爭能力與幼兒園品質不會因幼兒園園長專業背景及幼兒園經營型態等組織特性而呈現差異存在,但會因其餘組織特性(園長年齡、園長教育程度、園長幼教服務總年資、任職本園年資、任職本園園長年資、幼兒園成立歷史、幼兒園規模、幼兒園生師比)之不同而存在差異。
3. 台北市私立幼兒園之市場導向、核心競爭能力與幼兒園品質之間具有顯著正相關。
4. 台北市私立幼兒園之市場導向及核心競爭能力可以預測幼兒園品質。
5. 台北市私立幼兒園之市場導向可藉由核心競爭能力的完全中介作用,間接正向影響幼兒園品質。 / This study adopts questionnaire survey method. A total of 173 usable questionnaires were collected from 173 administrators of private preschools in Taipei City. The measurement tools are fourfold: 1. preschool organization characteristics; 2. Chung (2011) market orientation scale; 3. Chung (2011) core competition scale and 4. Hsu and Liu (2006) preschool quality scale.
The main conclusions of this study are fivefold:
1. Administrators of private preschools in Taipei City have high perception towards market orientation, core competition and quality of preschool.
2. Within Taipei City private preschools there are no significant differences, neither due to the administrator’s professional background nor the type of preschool. There are however, significant differences due to other organizational characteristics such as the administrator’s age, their level of education and administrative experience, the perpetuation and size of the school, and the student to teacher ratio.
3. Significant positive correlation existed among market orientation, core competition and quality of private preschool in Taipei City.
4. Market orientation and core competition can predict quality of private preschool in Taipei City.
5. Core competition did have the significant mediated effects of market orientation on quality of preschool.
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全美語幼兒園市場導向、核心競爭能力與組織績效之關係研究—主管的觀點 / A Correlation Study among Market Orientation, Core Competitive Competence and Organizational Performance of English Immersion Preschools – From Managers’ Perspectives鍾玉婷, Chung, Yu-Ting Unknown Date (has links)
本研究以台北縣及桃園縣立案且以美語為主要托育方式之合格私立幼稚園(托兒所)之主管為對象,採取立意及滾雪球抽樣方式,選取台北縣私立幼兒園(園所數有七十五所)和桃園縣私立幼兒園(園所數有八所)共計八十三所。
研究目的有四:一、瞭解全美語幼兒園「市場導向」;「核心競爭能力」及「組織績效」的內涵及現況分析;二、探討不同「背景變項」的全美語幼兒園在「市場導向」、「核心競爭能力」及「組織績效」的差異情形;三、探討全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」之間的相關分析;四、探討全美語幼兒園「市場導向」、「核心競爭能力」對「組織績效」之聯合預測力分析。
本研究採用「園所基本資料」問卷、「市場導向」、「核心競爭能力」及「組織績效」量表,採問卷調查為資料蒐集分法。研究結果發現如下:
一、全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」的內涵及現況分析
(一) 全美語幼兒園「市場導向」
在情報產生部分各題項的回答趨向於「大致符合」;在情報回應部分除了可透過同業的外聘教師獲知競爭者情報及定期(至少一個月兩次)對市場趨勢舉行會議研討兩個題項趨向於「有點符合」之外,其餘都趨向於「大致符合」;在情報傳播部分各題項的回答趨向於「大致符合」。
(二) 全美語幼兒園「核心競爭能力」
在創新能力的部分各題項的回答趨向於「大致符合」;在人資管理能力部分除了「經常辦理師資訓練(研習)以提升教師專業素質」趨向於「大致符合」之外,其餘各題項都趨向於「非常符合」;在策略管理能力部分各題項的回答趨向於「大致符合」;最後在行銷運籌能力的部分各題項的回答也趨向於「大致符合」。
(三) 全美語幼兒園「組織績效」
在「組織績效」(財務控管、顧客滿意、運作品質、學習成長)各部分之各題項的回答皆趨向於「大致符合」。
二、不同「背景變項」在全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」之差異情形
全美語幼兒園在「市場導向」(情報產生、情報傳播、情報回應)、「核心競爭能力」(創新能力、人資管理能力、策略管理能力、行銷運籌能力)與「組織績效」(財務控管、顧客滿意、運作品質、學習成長),不會因園所「基本變項」(規模、師生比、經營型態、兼營項目)之不同而呈現差異存在。
三、探討全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」之相關分析
全美語幼兒園「市場導向」與「核心競爭能力」之間具有正相關;全美語幼兒園「市場導向」與「組織績效」之間具有正相關;及全美語幼兒園「核心競爭能力」與「組織績效」之間具有正相關。
四、探討全美語幼兒園「市場導向」、「核心競爭能力」對「組織績效」之預測力分析
「核心競爭能力」(創新能力、人資管理能力、策略管理能力、行銷運籌能力)皆以「情報產生」為最大預測因子,其預測力在23%~54%之間;且在「組織績效」變項中的「財務控管」的最佳預測變項是「創新能力」;「顧客滿意」的最佳預測變項是「行銷運籌能力」;「運作品質」的最佳預測變項是「策略管理能力」;「學習成長」的最佳預測變項是「策略管理能力」;「組織績效整體」的最佳預測變項是「行銷運籌能力」。「核心競爭能力」變項中的「創新能力」、「策略管理能力」及「行銷運籌能力」為「組織績效」最主要的三個預測變項。 / This study selected 83 English immersion preschools ranging from Taipei and Taoyuan Counties from the purposive and snowball sampling techniques. The research aims are: 1. Exploring the contents and current situation of the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools; 2. Exploring the significant differences of the Market Orientation,core competitive competence and organizational performance in the English Immersion Preschools across various background variables; 3. Examining the correlation relationship among the Market Orientation, Core Competitive Competence and Organizational Performance in the English immersion preschools; and 4. Examining the accutable variance in the organizational performance from the Market Orientation and core competitive competence in the English Immersion Preschools .The result findings are as followed:
1. The contents and current situation of the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools.
(1) The Market Orientation
The items of the construct (Information Production) are approaching in the “almost agreement”; The items of the construct (Information Correspondance) approach in the “almost agreement”except two items such as getting the competitor’s information from the part-time teachers of counter parters; and regular meeting to the current marketing trend approaching to “somewhat agreement”.
(2) The Core Competitive Competence
The items of three constructs (Innovative Ability, Strategic Manament Ability and Marketing Coping Ability) in the English Immersion Preschools approach “almost agreement”; however, the items of the construct (Personnel Management Ability) approach higher hierarchy of scale—“agree strongly”.
(3) The organizational performance
The items of four constructs (Financial Control, Customer Satisfaction, Operating Quality and Learning Development) in the English immersion preschools approach “almost agreement”.
2. There are no significant differences existed in the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools across various background variables.
3. There is positive correlation relationship existed among the constructs of the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools.
4. “Information Product”can account for between 23% and 54% variances of the core competitive competence (Innovative Ability, Personnel Management Ability, Strategic Manament Ability and Marketing Coping Ability); Innovative Ability, Strategic Manament Ability and Marketing Coping Ability are the primary predictive variables to the “Organizational Performance”.
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