警察在公共行政領域屬於較特殊性質的團體，工作項目包羅萬象，勤務時間24小時連續不間斷，與民眾生活息息相關。研究者任職於臺北市木柵地區的派出所近二年，深覺警察工作中的竊案防治作為的好壞極為攸關市民的居住安全感及對轄區治安滿意與否。因此，本研究為探討各派出所的竊案防治作為對轄區治安滿意之影響。 臺北市木柵地區為文教區，居住人口多為軍公教族群及一般上班族，住宅密集，各派出所的竊案防治工作之落實推動更顯其重要性。因此，本次研究特以文獻探討、深度訪談、參與觀察等三種方法探討臺北市木柵地區各派出所轄區的各類竊案防治工作對轄區治安滿意及需求的影響，除以相關文獻探討竊案成因及防治作為外；更邀請所轄各派出所及部分里長做深度訪談，再輔以研究者本身的參與觀察所見做綜合分析研判，期能發現真實問題所在並提出實務建議據以策進。 本研究結果希望對臺北市木柵地區日後的竊案防治工作執行上提供有效建言，跳脫僵化式的防竊工作既有框架，以不同角度的思維方向針對問題提出更適切可行的方法，畢竟警察工作的原動力是建立在民意的期待上，各類竊案的防治工作是警察維護地方治安的本業及重點，唯有真正以同理心瞭解民眾需求才能做好本項工作。

傳統性警察勤務的發展多以其自身的想法做為考量，為使更能充分顧及並反應民眾的需求；試著從青少年學生家長的角度出發，討論有關於社區及校園的治安需求與滿意度，期望能提供警政單位對青少年犯罪預防的實際作為，以及達到與民眾的對話互動溝通。本研究依據文獻回顧及實際訪問國中老師，研擬出本研究構面，包含家長個人特質、治安需求、治安滿意度及環境知覺等四大項，並以臺北縣三重市國民中學為取樣對象，共計發出1,400份問卷予學生家長，回收之有效問卷共計588份，有效回收率為52%。本研究發現如下所示： 1.透過因素分析可將治安需求歸納出七個因素內容，並命名為學生人際互動因素、上下學安全因素、校外犯罪因素、防範偏差行為因素、社區治安因素、犯罪責任因素及實質危害事件因素等。治安滿意度也可歸納出三項因素內容，並命名為社區治安因素、犯罪預防因素及治安勤務規劃因素等。 2.運用單因子變異數分析及雪費事後檢定，將家長個人特質與治安需求進行差異分析。研究發現：家長個人特質的不同，對於治安需求的內容項目，具有部分顯著差異。 3.利用單因子變異數分析及雪費事後檢定，將家長個人特質與治安滿意度進行差異分析。研究發現：家長個人特質的不同，對於治安滿意度的內容項目，具有部分顯著差異。 4.運用單因子變異數分析及雪費事後檢定，將家長個人特質與環境知覺進行差異分析。研究發現：家長個人特質的不同，對於環境知覺具有部分顯著差異。 5.透過相關分析的結果發現：治安需求與治安滿意度對於環境知覺整體上具有顯著相關。 透過本研究的實證結果，並提出建議，包含社區的互助合作、學校硬體設施的加強及相關課程的增加、警政單位的勤務改善以及貼近民眾需求和整體治安政策等。準此，本研究應具有實務應用之參考價值。 關鍵詞：青少年學生家長 治安需求 治安滿意度 環境知覺 三重市 國民中學 / The development of traditional police duty is mostly based on polices’ thoughts to fully tell and reflect the demand of general public.This study starts from the viewpoints of parents of adolescents to discuss the security demand and satisfaction of community and school hoping to provide police and government practical ways to prevent juvenile crime, and to reach the interactive communication with general public. This study is based on the review of information and real interviews with junior-high school teachers that analyze and propose the structure of this study, which includes four big aspects: parents’ personalities, security demand, security satisfaction, awareness of environment, and etc. Furthermore, this study is instantiated from public junior high schools in San-Chong City, Taipei County. The total questionnaire surveys issued are 1400 copies to students’ parents. The retrieved valid questionnaire surveys are 588 in total, and the retrieve rate is 52%. This study has found out as below shows: 1. Through factor analysis, security demand can be attributed to 7 factors of content, and are named as: students’ interactive factor of human relationship, safety factor of going to and returning from school, criminal factor outside school, prevention from factor of deviant behavior, factor of community security, and factor of crime responsibility and factor of real harmfulness incident. Security satisfaction can also be categorized into three factors of content and are named as: factor of community security, crime prevention factor, and factor of security routine plan. 2. By the application of One-Way ANOVA and Scheffe' Method, parents’ personalities and security demand are undertaken the difference analysis. The study finds out that there is a partially obvious difference among parents with different personalities as to the content items of security demand. 3. By the application of One-Way ANOVA and Scheffe' Method, parents’ personalities and security satisfaction are undertaken the difference analysis. The study finds out that there is a partially obvious difference among parents with different personalities as to the content items of security satisfaction. 4. By the application of One-Way ANOVA and Scheffe' Method, parents’ personalities and awareness of environment are undertaken the difference analysis. The study finds out that there is a partially obvious difference among parents with different personalities as to the content items of awareness of environment. 5. Through the results of relevant analysis, it reveals that security demand and satisfaction as to awareness of environment are obviously correlative. This study provides suggestions based on the empirical results, including mutual support and cooperation in the community, the improvement on the hardware facilities in school and the increment of relevant courses, and the improvement on polices’ and governments’ routines as to comply with general public needs and the suggestions on overall security policies. Therefore, this study provides valuable reference for application of police duty. Key Words：parents of adolescents security demand security satisfaction awareness of environment San-Chong City junior-high school