本研究以專職組長為訪問對象,探討下列各項問題: 1.壽險業務員活動管理大致可分為那幾類? 2.壽險業務員活動管理的執行程度? 3.壽險業務員的人口變數.地理變數及收費變數與活動管理的執行程度有關? 4.壽險業務員活動管理的執行程度是否與績效有關?本研究採近似地區抽樣,收集到386份問卷經因素分析.變異數分析及相關分析進行研究後,得到以下數點結論: 1.壽險業務員活動管理,大致分為下列13類因素:服務品質.工作管理.關係行銷.主管領導.保戶管理.拜訪要領.售後服務.出勤管理夕會檢討.主管處置.資料蒐集.員工請假.目標管理 2.整體而言,執行程度最徹底的前三項依序為出勤管理.服務品質.員工請假;反之為主管處置.目標管理.關係行銷 3.各項活動管理的執行程度與業務員的人口變數及上班地區關連不大 ,而與收費性質無關 4.壽險業務員活動管理的執行程度與其績效達顯著正相關的有服務品質.工作管理.關係行銷.售後服務.夕會檢討.員工請假.目標管理

會展產業（又稱MICE）具有整合多方資源的特性，能為當地帶來可觀的經濟效益，因此有火車頭產業之稱。但近年來研究發現MICE對經濟、環境社會帶來許多負面衝擊，應該進行永續發展以降低風險。2012年，倫敦奧運採用國際標準ISO 20121永續活動管理系統後，國際上廣泛地討論該標準的發展可能改變MICE既有的商業模式，更能落實永續發展。 本研究問題為「台灣MICE產業如何透過使用ISO20121發展其永續活動？」本研究認為，MICE使用ISO20121之過程應該要瞭解到相關利害關係人之觀點，才能夠深入瞭解企業使用ISO 20121的決策因素。本研究以「經營需求」、「競爭需求」、「發展需求」三個觀點進行分析，發現目前台灣MICE因為缺乏完整發展的綠色供應鏈而對標準使用造成了阻礙。本研究建議，為了使MICE能夠發展永續活動管理，政府與企業領導人應該與「多方共同合作培養成功案例」、「提倡MICE的合法性」、「發展綠色供應鏈」、「提供獎勵誘因」等方式增強市場對於永續需求的強烈信號。 / With the integrated features of multiple resources, event industry (also known as MICE) could bring considerable economic benefits for the local economy. However, recent studies have found that MICE can also cause negative impacts on economic, social and environmental aspects. To reduce the risk, MICE industry should address the sustainable development as a solution. After adopting by the London 2012 Olympic and Paralympics Games, ISO 20121, the standard of sustainable event management, have been extensively discussed in global society, which was considered to change the existing business model in MICE industry. This study aims to answer research question, “how can ISO 20121 benefit the MICE industry in Taiwan to develop sustainable event service?” This research finds out identifying differnet perspectives of stakeholders clearly is crucial so as to understand the decision factors that affect the use of ISO 20121. By examining “business needs”, “completion needs” and “development needs” perspectives, this study discovers that the lack of well-established green supply chain can hold back the sustainable development in the MICE industry in Taiwan. In order to develop the sustainable event service in MICE industry, this study suggests that the government and business leaders should cooperate with different sectors to create successful case study, advocate the legality, establish green supply chain and provide incentives as strong signal to stimulate the demand of sustainability in MICE market.