國內居家修繕產業產值超過千億元，在1996年大型連鎖居家修繕量販店興起前，市占率長期以來皆由散落於住宅區間的傳統水電行所佔有。大型連鎖居家修繕量販店透過其大規模的採購以及龐大的門市面積，在成本上以及產品多元性上取得相對優勢而發展快速，不僅帶起國內DIY消費之風氣，也迅速取得居家修繕市場近10%之市佔率。然而，基於以下因素，大型連鎖居家修繕量販店之業態在2006年以後便面臨成長瓶頸。 (1) 國內能源價格上漲 (2) 消費者便利性要求提升 (3) 急修需求的產業特性 國內汽油價格的上漲導致消費者在長距離的移動上成本提升，而大型連鎖居家修繕量販店的店址通常位於郊區，因此在時間成本以及移動成本上皆無法滿足消費者日漸提高的便利性要求，而此產業特有之急修需求亦無法透過距離較遠的大型量販店滿足。因此，消費者仍需選擇價格透明度低、服務品質不一致的傳統水電行。有鑑於此，本研究個案公司結合大型連鎖的品牌力量以及深入社區的水電行模式，發展出居家修繕社區便利店的新業態。本研究結論乃根據學理以及內外部環境分析，對於此類業態提出以下建議： (1) 提升知名度。透過母公司行銷資源，提升社區便利店之知名度，方可達成就近提供安心、高品質服務給消費者之目的。 (2) 透過加盟方式快速展店。因加盟方式所需之資金投入較低，固可達成快速展店的目的，而店數的規模是此業態能否確實傳達便利性價值之重要前提。 (3) 給予社區便利店商品價格彈性。傳統水電行在價格上可自行喊價、削價，而社區便利店必須遵守總公司規範，因此在價格上無法佔有優勢。若給予社區便利店一定比例的價格彈性，則有助於其促銷活動的規劃，增加其競爭力。 / The market value of home improvement industry in Taiwan is more than 100 billion NT$, while most of which is occupied by traditional stores until the rise of hypermarkets in 1996. Upon entering the market, the hypermarket chains, with their large scale procurement and wide product ranges, quickly took over 10% market shares and brought up the fad of DIY shopping. However, the hypermarket chains have encountered bottleneck for further growth since 2006 because of following reasons, (1). The price rising trend of energies (especially in oils). (2). The increasing of customers’ needs for convenience. (3). The needs of quick responses and immediate services. The rising price of oils has cost consumers more money on driving to suburban areas where hypermarkets are usually located. Hypermarkets are therefore found to be incapable of satisfying the needs of convenience and quick services. Thus, consumers have to choose traditional stores for home improvement needs despite the poor services and asymmetric price information. As a solution to the problem that the both consumers and hypermarket chains are suffered, company T has consolidated the advantages of hypermarket brand and traditional stores and developed a new business model, home improvement CVS, that allows consumers to buy from a trustworthy brand in their neighborhood. This study analyzed the internal and external conditions of company T and gave following suggestions for future development of the new business model. (1). Input marketing resources to enhance consumers’ recognition of home improvement CVS as to deliver trustworthy and high quality services. (2). Expand through franchise to increase the accessibility of the stores. (3). To compete with traditional stores, allow each CVS to have certain pricing flexibility for promotion activities.

由於行動上網技術不斷地進步，消費者也逐漸養成了行動上網的習慣。Apple公司的iPhone結合了App Store的推出，更帶動了這股風潮。我國電信業者也在這樣的趨勢下，開始自行發展軟體商店(Application Store)以服務用戶。 在過去的行動通訊產業中，電信業者一直擁有主導優勢，各種加值服務都是屬於封閉的型態，所以用戶使用加值服務時，一定得經由電信業者所經營的入口。但是，自從Apple成功發展出軟體商店的模式之後，各種智慧型手機的軟體商店平台也開始蓬勃發展，用戶可繞過電信業者而取得相關的服務。因此，電信業者乃積極發展軟體商店以回應其所面臨的挑戰。 本研究以中華電信、台灣大哥大、遠傳電信等國內三家主要電信業者為個案研究對象，針對個案公司發展軟體商店的創新營運模式進行深入的探討。所得到的初步結論包括： (1)電信業者在經營軟體商店上，會強調多樣化加值服務的策略。(2) 電信業者在經營軟體商店上會根據不同的價值網路進行差異化。(3) 電信業者在經營軟體商店時，在價值創造方面會著重於讓消費者快速地找到正確的、所需要的軟體。(4)電信業者在發展軟體商店時，「在地化」是其經營上的關鍵要素。本文最後並提出實務上的意涵與後續研究的建議。 關鍵字：電信業者、軟體商店、營運模式創新、價值創造 / Nowadays smartphone has an enormous growth over the entire mobilephone market. A lot of people choose to use smartphone such as iPhone or android phone because smartphone brings more fun and convenience into their life. One of the key factors is application store which Apple made it successed in 2008. Application store or so-called app store is an online platform which provides service for customers to download applications and developers to upload. The transaction must be got involved in the whole process. However, the manefactors of mobilephone were active in establishing their own application store but the operators are eager to do so as well. The value-added service used to be controlled fully by the operators. Not only the contents but the portals were hold by operators so end-users had a few choices. Since the application stores become more poplular, operators are encountering a big chanllenge. This thesis studys how operators deal with the problem of decreasing ARPU by running application stores on their own. Based on the case study, the initial findings includes: (1) When operators run an application store, they emphasize variety of value-added services. (2) The methods which operators choose to differentiate their application store are related to the differences in their value network. (3) When operators run an application store, they put emphasis on elimination of information asymmetry. (4) When operators run an application store, localization is the key factor in opration. Key word: oprators, application store, business model innovation, value creation