In recent years, due to the popularity of smart phone, the mobile application store are loved by consumers, making an increasing number of about 40 mobile application stores around the world. Mobile applications store offers a wide range of applications, software programs, content and services, such as games, tools, music, entertainment, books, etc., allowing consumers to use free or paid downloads. A variety of choices meets all aspects of consumer demand that changes the original value provided by phone service. However, it is doubly difficult to make one software standing out from the number of the many applications and thus increasing the amount downloaded made by consumers. Even if the store offers different kinds of marketing methods to assist the software increasing exposure opportunities, but still not enough. The goal of this study is going to improve the visibility of the software. After comparing the various media channels, finding the appropriate promotional channel for mobile applications is social media. Then by two cases analyzed understands the marketing effect through social media. By the aforementioned, this study sorts out the appropriate exposure development model of mobile applications software. First, software developers choose the appropriate software to create pages by being promoted software attributes and the media habits of target segments. Second, building blog provides consumers with more complete software and activities information to make up for other types of social media which is not entirely on message passing. Third, the software developer integrates the related sites, including blog, social media, or website to help the update information to be obtained on all relevant sites.

Made available in DSpace on 2015-05-14T12:36:38Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 6213117 bytes, checksum: 8869899e5ee4b6861554354c6d3e9db2 (MD5) Previous issue date: 2012-09-29 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / On the development of applications for Digital the TV environment Ginga-NCL provides application support with use of second screen devices. However, it was only in fact made possible by recent efforts in the implementation of the Ginga-NCL reference using a strategy o association between UAProf profiles and the required devices. This work proposes architecture of Broadband TV Application Store that uses the Ginga-NCL, being able to present to user a list of compatible applications to their multidevice execution context. As results, are presented a description of the architecture and execution of tests with prototypes of software. / No desenvolvimento de aplicações para TV Digital, o ambiente Ginga-NCL prove suporte a aplicações com uso de dispositivos de segunda tela. Entretanto, foi apenas com recentes esforços na implementação de referência do Ginga-NCL que esse recurso foi de fato viabilizado, utilizando uma estratégia de associação de perfis UAProf aos dispositivos necessários. Este trabalho propõe uma arquitetura de portal de aplicações BroadbandTV que utiliza o ambiente Ginga-NCL, sendo capaz de apresentar ao usuário uma lista de aplicações compatíveis ao seu contexto de execução multidispositivos. Como resultados, são apresentadas a descrição da arquitetura e a execução de testes com protótipos de software.

The launch of Apple iPhone brings the success of App Store application platform, which turns the structure of mobile software industry as well as creating a brand new application business model. It changes not only environment of mobile industry and supply chains, but also the using behaviors of mobile phone users. This research applies wildscale biobligraphy analysis, case study and Delphi method, trying to analyze the market status, business model of application platform. Using 2-phase interviews with smart phone users, developers, and operator, and SWOT and Porter¡¦s Five Force Analysis model to study the business model and strategies for operator¡¦s application platform. The research discovers that telecommunication operator has serveral advantages, such as holding huge user base and payment safety; however, economic scope and service efficiency is the key to the success. Operator should use its strengths and cope with the changing user behavior to create more added value.

由於行動上網技術不斷地進步，消費者也逐漸養成了行動上網的習慣。Apple公司的iPhone結合了App Store的推出，更帶動了這股風潮。我國電信業者也在這樣的趨勢下，開始自行發展軟體商店(Application Store)以服務用戶。 在過去的行動通訊產業中，電信業者一直擁有主導優勢，各種加值服務都是屬於封閉的型態，所以用戶使用加值服務時，一定得經由電信業者所經營的入口。但是，自從Apple成功發展出軟體商店的模式之後，各種智慧型手機的軟體商店平台也開始蓬勃發展，用戶可繞過電信業者而取得相關的服務。因此，電信業者乃積極發展軟體商店以回應其所面臨的挑戰。 本研究以中華電信、台灣大哥大、遠傳電信等國內三家主要電信業者為個案研究對象，針對個案公司發展軟體商店的創新營運模式進行深入的探討。所得到的初步結論包括： (1)電信業者在經營軟體商店上，會強調多樣化加值服務的策略。(2) 電信業者在經營軟體商店上會根據不同的價值網路進行差異化。(3) 電信業者在經營軟體商店時，在價值創造方面會著重於讓消費者快速地找到正確的、所需要的軟體。(4)電信業者在發展軟體商店時，「在地化」是其經營上的關鍵要素。本文最後並提出實務上的意涵與後續研究的建議。 關鍵字：電信業者、軟體商店、營運模式創新、價值創造 / Nowadays smartphone has an enormous growth over the entire mobilephone market. A lot of people choose to use smartphone such as iPhone or android phone because smartphone brings more fun and convenience into their life. One of the key factors is application store which Apple made it successed in 2008. Application store or so-called app store is an online platform which provides service for customers to download applications and developers to upload. The transaction must be got involved in the whole process. However, the manefactors of mobilephone were active in establishing their own application store but the operators are eager to do so as well. The value-added service used to be controlled fully by the operators. Not only the contents but the portals were hold by operators so end-users had a few choices. Since the application stores become more poplular, operators are encountering a big chanllenge. This thesis studys how operators deal with the problem of decreasing ARPU by running application stores on their own. Based on the case study, the initial findings includes: (1) When operators run an application store, they emphasize variety of value-added services. (2) The methods which operators choose to differentiate their application store are related to the differences in their value network. (3) When operators run an application store, they put emphasis on elimination of information asymmetry. (4) When operators run an application store, localization is the key factor in opration. Key word: oprators, application store, business model innovation, value creation

[pt] Lojas de aplicativos são soluções desenvolvidas para distribuição de conteúdo digital para dispositivos móveis. As lojas estão presentes em quase todos os smartphones comercializados no país e possuem forte apelo frente ao público e aos desenvolvedores locais. Entretanto, por ser um canal relativamente novo, com pouco mais de seis anos de uso e popularização, ainda não há uma bibliografia fortemente estabelecida a esse respeito no que tange à Usabilidade e Interação Humano-Computador. Essas referências ficam ainda mais rarefeitas quando se procura por fontes que tratem da realidade brasileira levando em conta suas particularidades. O presente trabalho buscou colaborar para a formação dessa bibliografia através de uma pesquisa cujo o foco foram as principais lojas de aplicativos para smartphones disponíveis no país. Para isso, foi analisado o desenvolvimento histórico da comunicação móvel no Brasil e no mundo, para que se pudesse entender quais necessidades sociais possibilitaram o surgimento dos smartphones e legitimaram as lojas como solução de distribuição de conteúdo para esses aparelhos. Após isso, uma pesquisa de campo foi feita para identificação do perfil do usuário brasileiro. Para essa etapa, usou-se um questionário online. Com a análise dos dados foi possível determinar o perfil geral desses usuários. Essas informações foram a base para o desenvolvimento do perfil e seleção dos participantes da segunda técnica de pesquisa utilizada, um Teste de Usabilidade. Nesse teste, foram avaliadas as tarefas de busca, aquisição e avaliação nas duas principais lojas de aplicativos. Com esses achados foi possível confirmar e identificar vários problemas nas lojas. Alguns desses são os mesmos reportados por outras pesquisa realizadas no exterior, mostrando que vários problemas apresentados em outros locais também se repetem aqui no Brasil. Contudo, os dados mais relevantes foram aqueles particulares realidade nacional, como a importância atribuída as comunidades digitais, preferências no uso da loja e problemas relacionados a terminologias utilizadas nas lojas. Ao final do trabalho uma lista de parâmetros e recomendações para lojas de aplicativos foi desenvolvida com base nos achados das técnicas de pesquisa utilizadas. / [en] Mobile Applications Stores are content distribution solution dedicated to mobile devices. These solutions are presented in most of the Smartphone available in Brazil and - as a content distribution solution - it has a strong appeal to developers and users. However, since it is a new model of distribution, there is not yet a core bibliography established concerning Usability and Human-Computer Interaction. There are even fewer references when the focus is the Brazilian market and its particularities. This research aimed to fulfill this gap through a theoretical and practical study of the major mobile application s stores available in Brazil. It started with a historical investigation of the development of mobile communication technologies in Brazil and in the world. The purpose of this investigation was to understand the social needs that make it possible the development of Smartphone and mobile application s stores; and how its became the default solution to mobile content distribution, nowadays. After that, a field research was conducted to identify the profile of the Brazilian mobiles application s stores user. A questionnaire was chosen as research s method. The data analysis of the questionnaire s entries enables the identification of this profile; it was used as reference to gather users to an Usability Test. The Test evaluated the methods of search, acquisition and evaluation in the two biggest stores available in Brazil. With these findings it was possible to confirm and identify many of the problems of the stores. Some of these problems are the same reported by other research. It demonstrates that various interactions problems presented elsewhere are present here in Brazil as well. However, the most relevant data concern to Brazilian audience particularity, e.g. the relevance attributed to digital communities, the preferences in store usage and problems regarding the use of unknown terms and labels. At the end of this document there is a list of parameters and recommendations that was developed with the finding of both research techniques.