A double case study applying action research methodology was conducted in two pharmaceutical preparation manufacturers in the Netherlands to improve their manufacturing systems by implementing time-based manufacturing (TBM) practices. Following the diagnosis phase, the situation of each Company was analysed and suitable improvement interventions were selected for implementation in the Case Companies. At the end of the action research project, semi-structured interviews were taken in each Company a year later, and the achieved results of the improvement programmes were collected and analysed. This research extends the existing theory of time-based competition and demonstrates that TBM practices apply also in the pharmaceutical preparation manufacturing industry. Furthermore, this study shows how to improve TBM practices and reduce the throughput time by providing the route for improvement and implementation. Although the first Case Company did not improve the core TBM practices and manufacturing performance, its infrastructure improved through the implementation of an ERP system and further enhancement of its quality management system, illustrating that the design of the infrastructure is a key factor to become a time-based competitor. The second Case Company succeeded to improve the 2 TBM practices and throughput processes resulting in the reduction of the order cycle time and increase of the delivery dependability. Based on the data of the two Case Companies, this study demonstrated the relationship between these two manufacturing performance parameters, which indicates that manufacturers may strive for both delivery speed and delivery reliability using the same improvement plan. Adopting TBM is a long journey of many years and needs a continuous improvement infrastructure.

Managerial characteristics have an important influence on strategy implementation. Previous studies have looked at the alignment of managerial characteristics with strategic type and aspects of performance. In all cases, the focus has been on corporate strategy and, predominantly, in private sector organisations. This study combines these objectives and investigates alignment between managerial characteristics, strategy and perceived performance. It focuses on management at the functional level in a public sector setting and demonstrates that classical upper-echelon theory is also relevant when applied at the functional level of management. The Miles and Snow (1978) typology is applied to the functional strategy for Dubai government organisations, to investigate whether functional units pursuing strategies are led by functional managers with dissimilar attributes, and whether the alignment between managerial characteristics and strategy is related to performance of the functional unit. Based on the extant literature, a research model has been developed, which yields two types of hypothesis. Data was collected by means of interviews and surveys to obtain knowledge of strategy types, and demographic and psychological characteristics for the functional managers. Regression techniques have been used for data analysis rendering support for two types of hypothesis. Consequently, this study supports the view that Upper Echelon theory can also apply at the functional level, emphasising the role of the functional managers, at the lower management levels of the organisations, in strategy implementation.

This thesis addresses corporate approaches to CSR stakeholder engagement in the pharmaceutical industry in the UK and Germany. Its objective is to undertake mainly exploratory qualitative research to investigate how the selected sample manages CSR. The data was primarily accessed and collected from senior executives within major pharmaceutical companies. Multiple research methods were employed to gather rich new empirical evidence which focuses on the CSR practices and perceptions of CSR managers in both countries. To examine how this 'sensitive' sector responds to what could be termed the 'CSR Challenge', a critical realist perspective and six codes were chosen to map the practices and to compare similarities and differences between the two countries. This research contributes to the academic literature in this field by filling significant gaps in an area which was previously under-investigated. Ultimately, the findings are employed to examine a prespecified framework which was originally developed by the author based on secondary data in separate research. Overall, the results inform, re-examine, and improve this recently published framework. The updated explanatory framework which results from the research is the main conceptual contribution of the thesis. It serves as a management tool which includes the contextual factors which influence decision-makers' practices and perceptions portrayed as a set of inter-related management steps. This new conceptualisation is designed to be of practical use for decision-makers when managing their stakeholder engagement activities. As a result, this research is essentially applied and normative in nature. In addition, this work presents an original contribution to the literature in its field which should be of interest to academics.

There are many important factors that influence and even determine the work of middle and senior managers in the public and private sectors, NGOs, and international organizations such as the UN. Yet, despite this overall agreement, the study of 'managerial effectiveness' has remained relatively neglected and unexplored particularly within the developing world. The present research explores the dimensions of the managerial effectiveness of middle and senior managers who work in the Education Programme of the UN Agency in Lebanon. These managers are dedicated to refugees and their children at primary and high schools, and vocational centers. In doing so this study has adopted the framework, 'parameters of managerial effectiveness', developed by Analoui (1999) to explore and identify the factors and causal influences which form the basis for the effectiveness of these managers to develop policies and strategies for their increased effectiveness. The literature in the areas of development of management, management training and development, and recent works on managerial effectiveness confirm the importance of the parameters and interrelationship between them and the unique contextual factors, namely the personal, organizational and external factors. The Education Programme of the UNRWA in Lebanon provides a suitable case, and the middle and senior managers constitute the units of analysis. The entire cadre of senior and middle management (N= 132) were included in this first time study. The methodology adopted for collecting and generating relevant and adequate data was a combination of survey questionnaire, interviews and the use of secondary data available. The adoption of 'triangulation' as a strategy yielded adequate and relevant data which was analyzed using statistical methods. The quantitative analysis was supported by qualitative data based on senior and middle managers' own perception of their effectiveness. The results, by and large, support Anloui's (1999; 2007) theory and led to the first time discovery of the eight parameters of the managerial effectiveness in UNRWA, Lebanon. The results revealed a myriad of factors and influences concerning the middle and senior managers' perception, managerial skills and competencies, organizations criteria for effectiveness, opportunities, demands and constraints involved, as well as the inter-organizational relationship and the dominant managerial philosophy of effectiveness. The study contributes to the literature on managerial effectiveness by contextualizing the model adopted thus contributing to this neglected field of managerial studies. It also provides the basis for the formulation of policies and strategies to improved and increase managerial effectiveness in Lebanon, Syria, Jordan and Palestine, and the developing world as the whole where UN is actively operating to support refugees. Like any empirical investigation the study suffers from limitations which need to be considered in the future research in this field.

Information technology (IT) plays an important role in contemporary organisations and this role continues to expand in scope and complexity and affects business operations dramatically. Advances in the IT industry have caused major changes in every industry sector. The banking industry is no exception and it has undergone a dramatic change over the past few decades. With the coming of the information age, IS investments are becoming increasingly important to banks` survival, growth and prosperity. IS managers are under increasing pressure to justify the value and contribution of IS expenditure to the productivity, quality and competitiveness of the organisation. This study aims to propose a model which investigates the success of information systems in the banking industry in order to help bank managers to evaluate the success of their IS, to be able to develop these systems and to improve the performance of bank managers and employees. Given that the ultimate dependent variable for this research is individual impacts, DeLone and McLean (2003) updated IS success model is leveraged and extended in this research. The study proposes a research model which is guided by the decision to select a suitable number of key potential demographic and situational variables, in addition to the adoption of DeLone and McLean (2003) updated model. This model proposes that a variety of factors were found to affect IS success in general, however, from the socio-technical viewpoint, IS success should capture both technological and human elements. Therefore, an effective Banking Information System (BIS) typically requires an appropriate combination of both. As such, Thus, the technological dimensions (i.e. system, service and information quality) and the human dimensions (e.g. user satisfaction, perceived system benefits, user involvement, user training, age, education and system use) can be a good starting point when considering suitable constructs for measuring BIS success. The research methodology of this study involved interviews with BIS practitioners and professionals to shape and refine the research model. Further, questionnaire survey was employed to collect data from bank managers in Egyptian banks. Structural Equation Modelling (SEM) using Partial Least Square (PLS) was used to test the research model. Three research models were proposed according to age groups and initial results from PLS analysis reported different results in each research model. Findings indicated that system, information and service quality, level of training, age, length of system use, user involvement and top management support were the main predictors (success constructs) of user satisfaction and individual impacts in the three proposed research models. However, the relationships between these constructs varied according to each age group of managers. The study offers important academic and practical contributions. Firstly, as a contribution to research, the study serves to extend the DeLone and McLean (2003) IS success model by introducing some key human and situational dimensions and confirming certain links in that model with the context of banking industry. The contribution to practice is especially relevant for bank CIOs, software designers and developers looking for ways to improve BIS developments by providing them with directions regarding the BIS success dimensions that should be considered to encourage bank managers to adopt and be more satisfied with BIS which in turn influence their job performance.

Emerging information and communication technology (ICT) introduces many opportunities for the improved transfer of business documents throughout the trading process in the construction industry. Perceived and actual benefits have been realised throughout many studies however the relative success or failure has not been fully investigated for neither an individual organisational basis or throughout a complete supply chain. This research fills this knowledge gap by focusing on the feasibility of success before any design or development is undergone. The primary objective was to explore, explain and understand the nature of an organisation in the construction industry with reference to the adoption of technology and electronic trading methods such as electronic data interchange (EDI) and other methods of electronic commerce (Ecommerce). The second objective was to dissect the primary research and discover the key construct elements that exist and make an organisation what it is. These four quadrants or related business influences will form the basis for the factors governing success or failure of an adoption for both a stand-alone organisation and one within a supply chain. The third objective was to development a new analytical tool for determining success prior to the adoption of new technology into an existing business framework. The fourth objective was to test the tool within the construction industry in the UK and analyse the results. This research adopted a quantitative research approach in the form of a questionnaire that when data was recorded and analysed could produce a graphical representation of an organisation. Three models have been developed, they are focused toward determining success; (1) stand-alone organisational success, (2) supply chain success, (3) period of time taken to achieve successful adoption. This research helps us to understand the nature and extent of intra-organisational factors that influence the adoption of new technology. Secondly it provides the four key factors (four quadrants) that determine successful adoption: human resources, management, processes, and culture. Thirdly, these factors provide the building blocks for newly developed models. This provides for a clearer understanding of whether new information technology and communication developments can be successfully adopted into any organisation. Lastly, the research can help us understand the barriers to, and levers for, successful adoption. This research has some limitations that need to be acknowledged, most importantly the ‘target model’ was constructed from four quadrants that are evenly sized and weighted based on a questionnaire that suffers from a similar issue, further research is needed to address this weighting issue.

With increasing competitive pressures in today‟s market, it has become critical for businesses to recognise the significance of satisfying their customers so as to ensure their economic stability. Various studies have emphasised on the need for customer focus and project satisfaction in the construction industry sector. The industry, however, has not fully embraced the practice of project satisfaction, which is grounded on meeting the needs of the customer. Though most research on project satisfaction has focussed on the client, it is essential that the satisfaction of the project delivery team and in the wider context, the stakeholders be considered. In this case, the client is the centre of gravity of the project team. In order to satisfy the project team, there are challenges in assessing their requirements. This necessitates the need to develop a unique and robust method for capturing and analysing the level of integrated project team satisfaction. In this research, the project delivery team and the stakeholders have been lumped together as an integrated project team. Therefore, integrated project team satisfaction entails recognising the client and project participants‟ requirements that guarantees project successful completion and acceptance by the team. In view of this, this research presents a framework, which has been developed to plug these needs and challenges. The framework, known as the Satisfaction Assessment Integrated Framework (SAIF) involves an integrated approach that considers the participants of a construction project as a tree structure, and each member of that tree as an intermediate or top element. Relationships and interactions of the elements, and how these affect the overall satisfaction levels of a single project, are analysed based on understanding their requirements and invoking modern satisfaction attainment theory. The framework includes a method for understanding and identifying the satisfaction attributes; multi-attribute analysis for prioritising the satisfaction attributes of the clients and project participants; fault tree analysis strategy for defining the satisfaction relationship in a particular project team; and an assessment scoring system (a combination of multi-attribute analysis, and failure mode and effects analysis methodical approach) that evaluates how much each member of the project team meets the requirements or satisfaction attributes of other participants. Hence, SAIF, a novel assessment methodology, investigates and identifies possible links and the influence of integrating the construction project team and their satisfaction attributes with the aim of improving their satisfaction levels as a team. Through the findings of this research, recommendations are made to further explore the implications of satisfying a given participant against dissatisfying the participant; and subsequently improve the satisfaction assessment process.

A significant amount of research in the field of small business management has correlated small firm performance with the sophistication of overall management skills (see, for example, Gasse, 1997; Gadenne, 1998; Zinger, leBrasseur and Zannibi, 2001; Balderson, 2003) and more particularly problem solving skills. Yet, even though problem solving skills are at the core of the small business management process (Jennings and Beaver, 1997), there has been little research to date that has focused on understanding the actual approach small business owner-managers take to solve the problems they encounter as the present study has done, through the utilization of an interpretive research design applied to a sample of small firms. The primary purpose of this exploratory study is to investigate the nature of problem solving practices adopted by 11 small business owner-managers on Central Vancouver Island, Canada, by identifying the types of problems encountered in the years following their establishment, the actions taken to solve these problems and the outcomes of these actions for the firm. It examines the characteristics of the problemm solving approaches utilized by owner-managers as they encountered problems, and identifies how they perceived the impact of the approach taken on the continued survival of their firm. The methodological approach taken in this study is positioned within an emergent body of research in the field of small business and entrepreneurship that applies an interpretive paradigm to uncover the complex facets of how individuals develop their capabilities and management practices (Chell and Allman, 2003) with a particular emphasis on the small business owner-manager. The interpretive assumptions guiding the research process have allowed new understandings to emerge about problem solving in small firms within the wider context of managerial capability as a critical contributor to small business survival. More specifically, the critical incident technique method (Flanagan, 1954; Chell, 1998), along with an approach to data analysis and coding that draws from grounded theory (Glaser, 1992; Glaser and Strauss, 1999; Strauss and Corbin, 1998), are combined and applied as a qualitative research strategy. This strategy has not previously been used in relation to the study of problem solving in small firms. This interpretive paradigm allows the exploration of how small business owner-managers attach meaning to their subjective experiences and the implications of these perceptions for the business outcomes of the firm, specifically as they relate to solving critical business problems. As a result, the interpretive methods applied in the course of this study make a novel contribution to the field, since they have yielded new interpretations on the nature of problem solving processes in the sample of small firms studied. The findings presented here reveal the intuitive, improvised and non-linear nature of how problems are actually solved in these small firms, in contrast to a number of well-known theoretical research frameworks that propose well-defined and delineated steps in the problem solving process. The results of this study make a valuable contribution to building new theory in this area of inquiry by demonstrating how more dynamic processes occur in practice. An alternative way to conceptualize problem solving in small firms is presented in Chapter 6, A Holistic Framework for Problem Solving in Small Firms.

The thesis covers studies conducted during 1976-79 under a Science Research Council contract to examine the uses of reliability information in decision-making in maintenance in the process industries. After a discussion of the ideal data system, four practical studies of process plants are described involving both Pareto and distribution analysis. In two of these studies the maintenance policy was changed and the effect on failure modes and frequency observed. Hyper-exponentially distributed failure intervals were found to be common and were explained after observation of maintenance work practices and development of theory as being due to poor workmanship and parts. The fallacy that constant failure rate necessarily implies the optimality of maintenance only at failure is discussed. Two models for the optimisation of inspection intervals are developed; both assume items give detectable warning of impending failure. The first is based upon constant risk of failure between successive inspections 'and Weibull base failure distribution~ Results show that an inspection/on-condition maintenance regime can be cost effective even when the failure rate is falling and may be better than periodiC renewals for an increasing failure situation. The second model is first-order Markov. Transition rate matrices are developed and solved to compare continuous monitoring with inspections/on-condition maintenance an a cost basis. The models incorporate planning delay in starting maintenance after impending failure is detected. The relationships between plant output and maintenance policy as affected by the presence of redundancy and/or storage between stages are examined, mainly through the literature but with some original theoretical proposals. It is concluded that reliability techniques have many applications in the improvement of plant maintenance policy. Techniques abound, but few firms are willing to take the step of faith to set up, even temporarily, the data-collection facilities required to apply them. There are over 350 references, many of which are reviewed in the text, divided into chapter-related sectionso Appendices include a review of Reliability Engineering Theory, based on the author's draft for BS 5760(2) a discussion of the 'bath-tub curves' applicability to maintained systems and the theory connecting hyper-exponentially distributed failures with poor maintenance practices.

This work sought to explore, evaluate and then improve the process of development for personal Military Load Carriage Equipment (MLCE), such as rucksacks. It was suspected that current MLCE had a number of user interaction deficiencies which should have been addressed during development. Three research questions were posed to determine: the influences on MLCE development, what needed improvement in MLCE development and how MLCE development could be improved. The work was based on eight studies conducted in three phases: the first to explore MLCE development and the observed deficiencies, the second to evaluate MLCE development, and the third to improve it. The chosen research strategy was henomenological, using a grounded theory methodology within which phenomena could emerge. Grounded theory approaches were adopted for this research because they were the best way in which to access the design domain. The research was framed within cycles of reflective action research to enable the researcher to re-orientate the enquiry to make the best use of the research opportunities that arose from the organisational context in which the research was sited. An initial investigation into the development of in-service equipment was done via a comparative case study, using documentary analysis and interviews with authorities in the field. Through this investigation it became clear that MLCE development was based on heuristics and tacit knowledge of manufacturing techniques, and collaboration between professional groups, including: materials / manufacturing, human systems, project management and military personnel. Deficiencies within MLCE development, determined through the comparative study, were validated against current practice through a further case study and additional evaluations. A comparison of outputs from these studies was then reviewed in a grounded manner to gain a holistic understanding of MLCE development. The interaction and importance of the various influences on MLCE development was then better understood, in particular the inadequate understanding of MLCE user needs, and requirement specification. To refine the possible avenues and target audience for an improvement of MLCE development stakeholder interviews were undertaken to develop a better understanding of how military user needs were gathered and applied. Following the interview survey, a tool was developed to analyse video and audio data of soldiers operating with MLCE on current operations. The tool was then reviewed by a panel of MLCE developers and stakeholders. The panel thought that the tool had a number of benefits to MLCE development: improving understanding of soldier environments, improved quality and reliability of information used in development, and as a conduit for concept evaluation. The research has provided a novel perspective on MLCE development, and provided a number of avenues upon which subsequent research could focus. The research has been able to make original contributions to understanding, albeit in a manner limited by the methodologies used.